6 October 2020

Not at fault? Benefits of our accident management services

If you’re not at fault after an accident, then you shouldn’t be inconvenienced - or left out of pocket. We will help you. Carbiz offers accident management services - services designed to make your life easier after an accident. Contact us as soon as possible after your accident via our dedicated accident support line. 
Here are some of the benefits of using our service. 

Accident replacement vehicle drop off service

“I was met at panelbeaters so easy transfer after dropping off my car then straight into hire car. It took a while to get used to driving it as my car is bigger. Hopefully I won’t be requiring a hire car for a while but wouldn’t hesitate using them again and recommending to friends.” - P Hadden

Easy and simple process.

“The car was delivered clean and on time. Paperwork was quick and easy. Good service.” - Mario PV

24/7 service

“The service was excellent!! I got the car within 2 hours after lodging my request... and it was on a Sunday!! Thank you Carbiz!! “ - Georgia

Amazing customer service.

“Oh wow. I am totally amazed by the customer service provided to me by Triffon from Carbiz. He was so thorough in explaining the end to end process and expectations. I was amazed that the entire process was so easy. To all out there, I highly recommend that you will have a great experience when dealing with Carbiz.
My personal thanks to Carbiz for a great, fantastic, out of this world customer service.” - Edwin
“Excellent service. Angela is so helpful and Carbiz was willing to take the risk even without the third party's accepting the fault to lease the replacement car and working to claim back from the third party afterwards, this is service above and beyond, and I would recommend their service to anyone”. - William

Local accident support call line.

“What a refreshing change rather than having to deal with an overseas call centre. Excellent service from professionals and courteous team members. Highly recommended.” - Marcus Heron

Like for like accident replacement vehicle until your car is fixed.

“I had to make some changes to the pick up time of my rental, bringing it forward by several hours. Ben was extremely helpful and made this happen. I also had no idea what rental I would be given (and would have been happy with anything) but I was dropping my new C class Mercedes off for repairs due to a not at fault accident. My surprise when I was given a new C class, same year and specs as my own was huge. It was a really pleasant surprise. Thanks for the hard work.”  - Robert

You may find these interesting

Can L and P-platers use Apple CarPlay and Android Auto?

Apple CarPlay and Android Auto have completely changed how we use our mobile phones in the car. These systems let you access calls, messages, music and navigation using your car's touchscreen or voice control, making driving a lot easier and safer.

But if you're an L or P-plate driver, some Australian states have strict rules about what you can and can't do with these systems while you're driving. For new drivers and their parents, it's important to understand which laws apply where to avoid potentially hefty penalties. The potential penalties listed for each state and territory may have changed since this article was first published. Always check your state or territory government website for the most up-to-date information.

Can L and P-platers use Apple CarPlay and Android Auto in NSW?

In NSW, L and P-platers are not allowed to use Apple CarPlay or Android Auto while driving. Even connecting your mobile phone through Bluetooth or a USB cable is not allowed, effectively ruling out mobile phone use entirely while driving as an L or P-plater.

If you're caught using your mobile phone in any of these ways, you could face a fine of $387 and 5 demerit points. If the offence occurs in a school zone, the fine increases to $514, and you could incur up to 10 demerit points, which is enough to lose your licence in one go.

There are some exemptions where L and P-plate drivers can legally use a mobile phone in the car in NSW. For example, you're allowed to use your mobile phone when the car is parked safely out of the line of traffic (the ignition does not need to be turned off).

You can also use your mobile phone if you need to show your digital driver licence when instructed by a police officer, or when making a payment or showing a voucher, but only in locations like a car park, driveway or drive-through, and only when the car is stationary.

Can L and P-platers use Apple CarPlay and Android Auto in Victoria?

In Victoria, the rules for L and P-plate drivers are a little more relaxed than in NSW. L and P-platers can have their phone connected to Apple CarPlay or Android Auto, but must not "scroll or enter information, use voice controls, use the device for text messages, social media, emails, websites or for video calls."

Because of these rules, it's a good idea to set up your favourite playlist and route on maps before you start driving, otherwise you may risk a $555 fine and 4 demerit points.

Can L and P-platers use Apple CarPlay and Android Auto in Queensland?

In Queensland, the rules around Apple CarPlay and Android Auto depend on your age and the type of provisional licence you hold.

For L and P1 licence holders under 25 years old, any mobile phone use while driving is prohibited, including hands-free kits, bluetooth accessories, wireless headsets and a phone's loudspeaker function.

If you're an L or P1 licence holder and use Apple CarPlay or Android Auto while driving, you're treated the same as if you were using your phone directly. The penalty is $1,161 and 4 demerit points.

For P2 licence holders, and P1 licence holders over 25, hands-free mobile phone use is allowed. This includes using a phone in a cradle attached to the car or connected to the car's system for tasks such as accepting calls, using navigation apps, skipping a song, or accepting or finishing a trip as a rideshare driver.

Can L and P-platers use Apple CarPlay and Android Auto in South Australia?

As with Queensland, the rules around Apple CarPlay and Android Auto in South Australia depend on the type of provisional licence you hold.

For L and P1 drivers, any use of Bluetooth or wired technology, including Apple CarPlay and Android Auto, is prohibited. If you're caught, you could face a $573 fine and 3 demerit points, plus a Victims of Crime levy of $105 if you're 18 or over, or $20 if you're under 18.

On the other hand, P2 licence holders are allowed to use the features provided by Apple CarPlay and Android Auto, but the phone itself must never be looked at while driving.

Can L and P-platers use Apple CarPlay and Android Auto in Western Australia?

In Western Australia, Apple CarPlay and Android Auto can be used by all licence classes, including L and P-plate drivers. However, there are strict rules about how you interact with your phone while driving.

Drivers can only use a mobile phone to make or receive a voice call if the phone is secured in a mounting or the driver doesn't hold or touch the phone while making the call. Drivers who make a call or touch their phone outside these conditions can face a $500 fine and 3 demerit points. If you're caught creating, sending, or looking at a text, email, social media post, photo, video or similar, the penalty increases to $1,000.

Can L and P-platers use Apple CarPlay and Android Auto in the Northern Territory?

Similarly to NSW, L and P-plate drivers in the Northern Territory are not allowed to use Apple CarPlay or Android Auto while driving. Even connecting your mobile phone through Bluetooth or a USB cable is not allowed, effectively ruling out mobile phone use entirely while driving as an L or P-plater.

If you're caught using your mobile phone in any of these ways, you could face a fine of $500 and 3 demerit points.

The only exemption is if the car is stationary and located somewhere other than a marked lane or line of traffic on the road. In this case, L and P-plate drivers are allowed to use their mobile phones.

Can L and P-platers use Apple CarPlay and Android Auto in Tasmania?

In Tasmania, L and P1 drivers are not allowed to use Apple CarPlay or Android Auto while driving. However, playing music or using GPS is allowed, as long as the phone is set up before you start driving and you do not interact with it in any way while on the road. Drivers who fail to follow these rules can face a $390 fine and 3 demerit points.

P2 drivers have more flexibility and are permitted to use their mobile phone in hands-free or speaker mode.

Can L and P-platers use Apple CarPlay and Android Auto in the ACT?

Similarly to Tasmania, L and P-plate drivers in the ACT are not allowed to use Apple CarPlay or Android Auto while driving. However, playing music or using GPS is allowed, as long as the phone is set up before you start driving and you do not interact with it in any way while on the road. Drivers who fail to follow these rules can face a $514 fine and 3 demerit points.

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Carbiz Statement on War in Ukraine

In the past century, few nations have suffered more than the people of Ukraine. During the Second World War, the country, including its capital, were ravaged by the forces of Nazism. 2,000 mass graves of Ukrainian Jews remain throughout the country as evidence of a barbaric and shameful past.

Aside from the devastation caused by invasion, we remember the millions of Ukrainians who died in the famine imposed on Ukraine in the 1930s through the Stalinist policies directed against the peasantry from the Kremlin. This is one of the great crimes of modern history and is so often forgotten.

With this bloody history in mind, today we watch with anguish and despair as the people of Ukraine are invaded once more. Once again, we see needless suffering from policies directed from Moscow. Ukraine is facing loss of life, the prospect of loss of land, and loss of freedom.

Ukraine is a sovereign state and its people have the absolute right to determine whether their future lies in closer ties with Europe and the US or with Russia. The Russian Federation has sought to justify the military conquest of another state’s territory on the basis that they are protecting inhabitants of the same ethnicity allegedly suffering persecution. The use of this narrative as a pretext for invasion has a dark and sinister history.

It is difficult to comprehend how such acts could even be contemplated by the Russian Federation, which has itself suffered so greatly and sacrificed so immensely in the struggle against foreign invaders. Russia's history is of finishing wars not beginning them, protecting their land and their people against the tyrannical aspirations of would-be conquerors. This is a glorious history of which the Russian people are justifiably proud. Yet today, Russia is the aggressor and its actions violate the most basic norms of international law and breach international peace and security.

We also watch with admiration as Ukraine’s president, Volodymr Zelensky demonstrates the very best of Ukraine and of leadership. His refusal to allow his nation to be consumed by a great military power, his refusal to evacuate himself and his family despite credible reports of assassination plots, his willingness to place himself on the frontlines to bolster the moral of his forces and his people, are truly inspiring. President Zelensky’s Jewish background show the new tolerance and diversity of Ukraine and its reconciliation with a troubled and complex past. President Zelensky has been lauded as the new leader of the free world, and he inspires us all to stand tall in the face of overwhelming force, to remain close to one’s people, to be guided by principle and integrity, and to fight with courage.

We hope that this war comes to an immediate and lasting end. We hope that a ceasefire can take effect to protect civilian life and infrastructure. And we hope that fruitful negotiations are commenced and successfully completed. We deplore the bloodshed and suffering needlessly imposed on the Ukrainian people. And we extend our solidarity to Ukraine and its people throughout the world during this most difficult time.

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