Accident Replacement Vehicles | Not at fault car rentals

Had an accident that wasn’t your fault?

Don’t spend a cent

Have the right replacement vehicle delivered directly to you, paid for by the at fault party’s insurance

Here for you

We are a vehicle replacement service that cares about you and your individual needs.

We specialise in supplying safe, reliable and practical vehicles at your convenience. We manage your claims process by dealing directly with the at fault parties insurance so you don’t have to pay anything up front.

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So impressed with the service of Carbiz, we left with the most amazing car and a huge appreciation of the way we were looked after. Thank you very much helping with my Honda Jazz and the smile on my face.

Michelle M

Carbiz were so good! Our replacement car arrived at the smash repairer before our vehicle even got towed and was waiting for us. Excellent team. Car was amazing!!! Top quality all over.

Peter G

Professional & easy to deal with. What more could you ask for? Delivered a current year Kia equivalent to my smash repair, ready for me to pick up & drive home.

Marisa S

Carbiz Accident Replacement Vehicles

5.0

Based on 74 reviews

Karen Mead

00:11 06 May 21

Carbiz have been amazing to deal with. My claim was going through the at fault parties insurance. Carbiz took care of... everything. Contacting the other parties insurance getting approval for replacement vehicle. Meeting me at repairer on day of dropping my car off. Everything went really smoothly and I didn't have to stress about anything. Mel was amazing with all the arrangements and Tim at drop off. Thank youread more

Wendy Bright

02:04 20 Mar 21

The service they provided me this will was amazing! I was very disappointed with my insurance company and then someone... told me about - "Not my fault" and in 2 hours of calling I had a brand new Mazda 3 at my work to drive home! The boys provided exceptional service!read more

Tracy Bell

06:15 17 Mar 21

I am honestly so impressed with the customer service I have received from Carbiz. From the person who took my call, to... the person who arranged the loan car, to the person who delivered it. So easy and helpful.I can't think of the last time I've been so happy with the service of a company.I can't say enough about how easy and quick the whole process was.Thank you so much.A+++ service and would highly recommend to anyone!read more

Jeff Leibovici

04:18 09 Feb 21

So many businesses can learn customer service from these guys.The customer experience has been fantastic. Easy to deal... with, frequent follow-ups and car delivered on time.Highly recommend these guys!read more

iris lau

05:36 02 Feb 21

I had a car accident and required a replacement car. I am amazed by the outstanding service that Carbiz provided for... me. They were very flexible as they delivered the car to my place at 7pm and picked it up as I picked up my car from the smash repair. The car was in very good condition and comfortable to drive with. Highly recommend Carbiz!read more

Katrina Tsiailis

00:49 12 Jan 21

Have to say the service from this Company was extraordinary as I have not experienced this in the past. They brought... the car to me and tried to match the type of car I was used to driving so that I was not inconvenienced at all. Customer service was amazing and the staff are friendly, down to Earth and compassionate to my circumstances. Highly recommend Carbiz.read more

Mirsa S

22:43 23 Dec 20

Excellent support during an urgent need for replacement vehicle. Demonstrated a high level of urgency and commitment to... get me in a vehicle ASAP. Due to work commitments this was greatly appreciated. These guys are amazing to deal with!read more

Diana Noun

01:54 17 Dec 20

Carbiz has honestly been so helpful from start to finish. Such a quick and easy process from the first call up until... the pick up! Lucklon had assisted me and was a great help! He kept me informed and helped me throughout the whole process. In an accident that wasn’t my fault and working full time, having a hire car really goes a long way. I had it up until I got paid out which was amazing! A huge thank you to the Carbiz team and a special thanks to Lucklon! I’d highly recommend Carbiz! ☺️read more

Michael Stesel

01:23 12 Dec 20

These guys are very professional from the first phone call they arranged the tow truck and replacement vehicle I was in... a like-for-like car in a matter of an hour after the accident I highly recommend them to everybody no doubt they are the number 1 car accident replacement in Sydney if only I could give more stars I definitely would thanks again great team at carbiz they take all the stress away after an accident. Very professionalread more

Alex Ascencio

01:46 28 Nov 20

These guys are the best in the industry. Not only did they return my call that same day, it was returned within 5... minutes of my inquiry.They went above and beyond to accomodate me as soon as possible. They didn’t have what I needed however gave me an alternative. I have rang another 2 companies and it took 2 days for them to contact me. I am super impressed with with everything they have done down to receiving their vehicle.No hassle, easy application, experienced staff and a “I can do attitude” is what sets this company above the rest.Keep up the great work guys.read more

Rosa Reitano

11:19 26 Nov 20

Thank you so much for being so quick to organise a replacement vehicle. Special thanks to Angela and Triffon!

Joseph Rizzo

06:37 18 Nov 20

Amazing can’t believe the service the best the car they gave was new they delivered the car on time

Emma McMahon

05:47 01 Nov 20

So easy to deal with and took the stress out of finding a replacement car, especially as the accident wasn’t my fault.... Only had to wait 20 mins and a car was brought straight to me.read more

Adeline Moya

01:22 29 Oct 20

My experience with Ben at Carbiz has been great. Quick, efficient and great customer service ! Highly recommend them.

Brooke Slatter

22:48 07 Oct 20

Super easy and smooth experience ! Can’t recommend these guys highly enough. Met me at the smash repairs with the... replacement car, which was the same make, model and year as my own car and picked up from me, once I had mine back from the repairers. Professional and relaxed experience!read more

Tracey Tate

02:12 11 Sep 20

These guys were so helpful, Ben took care of everything, cant believe the quality of service!

ravindersingh71

05:35 19 Aug 20

I had Not At Fault accident yesterday, 18th Aug 2020. I only had third party property damage insurance. I rang... carbiz.com.au this morning, a friendly staff took down my details and advised that someone would call me. "TRIFFON" rang me and he helped me to resolve the issue very amicably with the other party who happened to be "At Fault". Triffon acted as a middle man, and he took control of the situation. He provided me all the info required and he provided very simple and concise instructions of what I needed to do next. I would strongly recommend Carbiz for their extraordinarily outstanding customer service.read more

Will Wheeler

00:35 19 Aug 20

If you are looking for excellent customer service I would definitely recommend these guys. I had an incident with one... of their clients and they were really good to deal with and helped get the best outcome possible even though I wasn't there customer.Thank you Triffon and Angela for all your help. Outstanding service.read more

Peter Ghobrial

18:24 07 Jun 20

Carbiz were so good! Our replacement car arrived at the smash repairer before our vehicle even got towed and was... waiting for us. Excellent team. Car was amazing!!! Top quality all over.Thank you!!!read more

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Carbiz Accident Replacement Vehicles

5.0

Based on 74 reviews

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Our promise

Trusted repairers

Get a complementary loan car while your car is being repaired from the at fault party’s insurance.

Delivered to you

We deliver and collect your chosen car at the time and place convenient to you

Easy to claim

Our helpful team will review your claim on the spot

Business as usual

A large fleet to suit your needs of small, medium, SUVs and light commericial.

Family friendly

Safe, late model cars that arrive clean and full of fuel to get your kids to school, sport, activities and parties.

Your choice of car

Once approved. Select a car that suites your needs

Apply Online Now

Our local Aussie team is available now to help you

What to do in an accident

Download our free guide and put it in the glove box of your car so you will have a clear plan if you find yourself in the unfortunat event of an accident.

Download the in car .pdf

Cars you will love

Frequently asked questions

How much does this service cost?

Nothing! Provided you are not at fault in an accident, Carbiz Rentals will recover rental costs from the at fault party, you may need to assist us in the recovery of the costs, should it be required. You are only responsible for normal car rental terms and conditions, which will include fuel costs, tolls and fines. That’s it!

Where will you deliver my replacement car?

We can deliver the car directly to you at home, to your work or meet you at the repairer, making it easy and hassle free.

What replacement vehicles can I choose from?

We have hundreds of cars to choose from, we will provide you with a replacement car similar to yours.

Do you offer luxury replacement vehicles?

YES! Carbiz Rentals has a wide range of luxury prestige vehicles from compact to large 7 seaters.

Our local Aussie team is available to help you

Carbiz is an Australian owned and run business with all our support team here in Sydney, Australia. We are available 24/7 ready to assist with all accident matters, contact us on 1300 889 256.

Where do you offer replacement vehicles?

Carbiz Rentals head office is in Mascot NSW. We have branches in Central Coast, Brisbane, Gold Coast, Melbourne, Adelaide, Hobart, Launceston, Sunshine Coast and Cairns.

Still have questions? Our team is here to help…

1300 889 256

Chat with us