Had an accident that wasn’t your fault?
Don’t spend a cent
Have the right replacement vehicle delivered directly to you, paid by the at fault party’s insurance
Here for you
We are a vehicle replacement service that cares about you and your individual needs.
We specialise in supplying safe, reliable and practical vehicles at your convenience. We manage your claims process by dealing directly with the at fault parties insurance so you don’t have to pay anything up front.
So impressed with the service of Carbiz, we left with the most amazing car and a huge appreciation of the way we were looked after. Thank you very much helping with my Honda Jazz and the smile on my face.
Michelle M
Carbiz were so good! Our replacement car arrived at the smash repairer before our vehicle even got towed and was waiting for us. Excellent team. Car was amazing!!! Top quality all over.
Peter G
Professional & easy to deal with. What more could you ask for? Delivered a current year Kia equivalent to my smash repair, ready for me to pick up & drive home.
Marisa S
Nancy Huynh
05:55 26 Jun 21
The guys at Carbiz were amazing. They were very quick and efficient with providing us the cars and I've had a great... experience with them. There was no issues and everything was such smooth sailing. Front contacting me straight away since I made the enquiry online to providing me with two hire cars the next day brought straight to my home. I highly recommend these guys and will be recommending them to my family and friendsread more
Bec Jones
07:57 06 Jun 21
From the start Carbiz were very easy to work with. It’s hard when you’re car is smashed into and it’s your family car.... I expressed our needs to Carbiz and they made sure we were so well looked after.The car was ready and waiting for me to collect from the smash repair and it was in great condition. I would definitely recommend them.read more
Shae Hutchinson
23:47 04 Jun 21
If only I could give more stars! The team at Castle Hill Carbiz have given me outstanding service. They provided me... with a brand new car whilst my car was being fixed and were always so prompt to respond and get things organised for me. Would highly recommend them! I sure will be using Carbiz next time I need to!read more
Dawn Heynes
06:35 27 May 21
I had a great experience with car biz. Lucklon was super great to work with. Prompted messages and calls made me feel... at ease. Will highly recommend them you won’t be disappointed!!! Thanks for a great service 💯read more
Dulcie Bucksath
12:29 20 May 21
After having my very first accident a couple of days ago I was distressed and wondered how I was going to manage... without a vehicle. As I was not at fault in the accident, the tow truck driver was very kind and was able to put me in contact with Carbiz. After the exchange of insurance details on both cars plus other information, Carbiz had a vehicle in my garage within a few hours. It is very similar in size to my damaged vehicle so was easy to drive. Carbiz turned what could have been an extremely stressful situation around for me. All I can say is “thank you from the bottom of my heart”.read more
Joshua Bunn
23:23 13 May 21
Carbiz, extremely helpful. Extremely professional. If I ever need a hire car again, Carbiz is where I will be... heading.Thank you guys outstanding job well done.read more
Karen Mead
00:11 06 May 21
Carbiz have been amazing to deal with. My claim was going through the at fault parties insurance. Carbiz took care of... everything. Contacting the other parties insurance getting approval for replacement vehicle. Meeting me at repairer on day of dropping my car off. Everything went really smoothly and I didn't have to stress about anything. Mel was amazing with all the arrangements and Tim at drop off. Thank youread more
Wendy Bright
02:04 20 Mar 21
The service they provided me this will was amazing! I was very disappointed with my insurance company and then someone... told me about - "Not my fault" and in 2 hours of calling I had a brand new Mazda 3 at my work to drive home! The boys provided exceptional service!read more
Tracy Bell
06:15 17 Mar 21
I am honestly so impressed with the customer service I have received from Carbiz. From the person who took my call, to... the person who arranged the loan car, to the person who delivered it. So easy and helpful.I can't think of the last time I've been so happy with the service of a company.I can't say enough about how easy and quick the whole process was.Thank you so much.A+++ service and would highly recommend to anyone!read more
Jeff Leibovici
04:18 09 Feb 21
So many businesses can learn customer service from these guys.The customer experience has been fantastic. Easy to deal... with, frequent follow-ups and car delivered on time.Highly recommend these guys!read more
iris lau
05:36 02 Feb 21
I had a car accident and required a replacement car. I am amazed by the outstanding service that Carbiz provided for... me. They were very flexible as they delivered the car to my place at 7pm and picked it up as I picked up my car from the smash repair. The car was in very good condition and comfortable to drive with. Highly recommend Carbiz!read more
Katrina Tsiailis
00:49 12 Jan 21
Have to say the service from this Company was extraordinary as I have not experienced this in the past. They brought... the car to me and tried to match the type of car I was used to driving so that I was not inconvenienced at all. Customer service was amazing and the staff are friendly, down to Earth and compassionate to my circumstances. Highly recommend Carbiz.read more
Mirsa S
22:43 23 Dec 20
Excellent support during an urgent need for replacement vehicle. Demonstrated a high level of urgency and commitment to... get me in a vehicle ASAP. Due to work commitments this was greatly appreciated. These guys are amazing to deal with!read more
Diana Noun
01:54 17 Dec 20
Carbiz has honestly been so helpful from start to finish. Such a quick and easy process from the first call up until... the pick up! Lucklon had assisted me and was a great help! He kept me informed and helped me throughout the whole process. In an accident that wasn’t my fault and working full time, having a hire car really goes a long way. I had it up until I got paid out which was amazing! A huge thank you to the Carbiz team and a special thanks to Lucklon! I’d highly recommend Carbiz! ☺️read more
Michael Stesel
01:23 12 Dec 20
These guys are very professional from the first phone call they arranged the tow truck and replacement vehicle I was in... a like-for-like car in a matter of an hour after the accident I highly recommend them to everybody no doubt they are the number 1 car accident replacement in Sydney if only I could give more stars I definitely would thanks again great team at carbiz they take all the stress away after an accident. Very professionalread more
Alex Ascencio
01:46 28 Nov 20
These guys are the best in the industry. Not only did they return my call that same day, it was returned within 5... minutes of my inquiry.They went above and beyond to accomodate me as soon as possible. They didn’t have what I needed however gave me an alternative. I have rang another 2 companies and it took 2 days for them to contact me. I am super impressed with with everything they have done down to receiving their vehicle.No hassle, easy application, experienced staff and a “I can do attitude” is what sets this company above the rest.Keep up the great work guys.read more
Rosa Reitano
11:19 26 Nov 20
Thank you so much for being so quick to organise a replacement vehicle. Special thanks to Angela and Triffon!
Joseph Rizzo
06:37 18 Nov 20
Amazing can’t believe the service the best the car they gave was new they delivered the car on time
Emma McMahon
05:47 01 Nov 20
So easy to deal with and took the stress out of finding a replacement car, especially as the accident wasn’t my fault.... Only had to wait 20 mins and a car was brought straight to me.read more
Adeline Moya
01:22 29 Oct 20
My experience with Ben at Carbiz has been great. Quick, efficient and great customer service ! Highly recommend them.
Brooke Slatter
22:48 07 Oct 20
Super easy and smooth experience ! Can’t recommend these guys highly enough. Met me at the smash repairs with the... replacement car, which was the same make, model and year as my own car and picked up from me, once I had mine back from the repairers. Professional and relaxed experience!read more
Tracey Tate
02:12 11 Sep 20
These guys were so helpful, Ben took care of everything, cant believe the quality of service!
ravindersingh71
05:35 19 Aug 20
I had Not At Fault accident yesterday, 18th Aug 2020. I only had third party property damage insurance. I rang... carbiz.com.au this morning, a friendly staff took down my details and advised that someone would call me. "TRIFFON" rang me and he helped me to resolve the issue very amicably with the other party who happened to be "At Fault". Triffon acted as a middle man, and he took control of the situation. He provided me all the info required and he provided very simple and concise instructions of what I needed to do next. I would strongly recommend Carbiz for their extraordinarily outstanding customer service.read more
Will Wheeler
00:35 19 Aug 20
If you are looking for excellent customer service I would definitely recommend these guys. I had an incident with one... of their clients and they were really good to deal with and helped get the best outcome possible even though I wasn't there customer.Thank you Triffon and Angela for all your help. Outstanding service.read more
Peter Ghobrial
18:24 07 Jun 20
Carbiz were so good! Our replacement car arrived at the smash repairer before our vehicle even got towed and was... waiting for us. Excellent team. Car was amazing!!! Top quality all over.Thank you!!!read more
Ronny Ron
2021-06-16T09:13:47+0000
Customer service was good but The vehicle was awful no book to tell you how the Radio works Apple CarPlay decided to... stop working and traction came on don’t know to switch it off should have the manual in the carread more
Sammy Yakopo Sossa
2019-08-02T23:52:37+0000
Got into an accident and didn’t have a car, was told by a friend about carbiz so I called, 2 hours later I was driving... around in a replacement car. Would definitely recommend them.read more
Karina Konstantinova
2019-05-10T23:36:21+0000
Great service, easy to deal with, friendly efficient staff👍🏽
Our promise
Trusted repairers
Get a complementary loan car while your car is being repaired from the at fault party’s insurance.
Delivered to you
We deliver and collect your chosen car at the time and place convenient to you
Easy to claim
Our helpful team will review your claim on the spot
Business as usual
A large fleet to suit your needs of small, medium, SUVs and light commericial.
Family friendly
Safe, late model cars that arrive clean and full of fuel to get your kids to school, sport, activities and parties.
Your choice of car
Once approved. Select a car that suites your needs
Apply Online Now
Our local Aussie team is available now to help you
What to do in an accident
Download our free guide and put it in the glove box of your car so you will have a clear plan if you find yourself in the unfortunat event of an accident.
Cars you will love
Frequently asked questions
How much does this service cost?
Nothing! Provided you are not at fault in an accident, Carbiz Rentals will recover rental costs from the at fault party, you may need to assist us in the recovery of the costs, should it be required. You are only responsible for normal car rental terms and conditions, which will include fuel costs, tolls and fines. That’s it!
Where will you deliver my replacement car?
We can deliver the car directly to you at home, to your work or meet you at the repairer, making it easy and hassle free.
What replacement vehicles can I choose from?
We have hundreds of cars to choose from, we will provide you with a replacement car similar to yours.
Do you offer luxury replacement vehicles?
YES! Carbiz Rentals has a wide range of luxury prestige vehicles from compact to large 7 seaters.
Our local Aussie team is available to help you
Carbiz is an Australian owned and run business with all our support team here in Sydney, Australia. We are available 24/7 ready to assist with all accident matters, contact us on 1300 889 256.
Where do you offer replacement vehicles?
Carbiz Rentals head office is in Mascot NSW. We have branches in Central Coast, Brisbane, Gold Coast, Melbourne, Adelaide, Hobart, Launceston, Sunshine Coast and Cairns.