22 October 2025

What To Do If Someone Hits Your Parked Car

Coming back to find your parked car damaged is never fun, but knowing how to respond correctly can save you time, money and stress.

Firstly, understand that getting upset is natural, but taking a deep breath will help you make better decisions. Examine your car thoroughly and document any visible damage, taking multiple photos from different angles, including close-ups of dents, scratches or broken parts, and capturing the surrounding area, such as road signs and markings, for context.

Next, see if you can locate the driver responsible. Sometimes, people leave a note with their contact information and insurance details. If there’s no note, look for witnesses nearby who may have seen what happened. You can also check for CCTV from nearby businesses, homes or on the street, as some areas have coverage. If you’re unsure, consider contacting the local council to find out whether cameras are in place that might have captured the accident.

If the driver didn’t leave a note, or if they did but are unresponsive or the information they provided seems incorrect, contact the police to report the accident and provide all the information you have, including photos, footage and witness statements. Be sure to request a copy of the police report, as it can be useful when dealing with insurance.

If you’re still having a hard time getting a hold of the at-fault driver and therefore cannot claim directly through their car insurer, it’s time to lodge a claim with your own insurance provider, if you have one. Provide them with as much information as possible, including the police report. From there, your insurer can determine whether your coverage, along with the information you have, will cover the damage to your car.

If your car insurer happens to find information about the at-fault driver and is able to have them lodge a claim so the costs of the damage are recoverable, you can contact Carbiz for a replacement car while your car is being repaired or until it’s been deemed a total loss. This ensures you’re not left without a car during this time, giving you peace of mind and the ability to keep your life moving.

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What It Means When Your Car Is Declared A Write-Off After An Accident

If your car has been involved in an accident, you may hear the term “write-off” from your insurance company or repairer. But what does it actually mean when your car is declared a write-off? Understanding this process can help you make informed decisions about your car, repairs and costs.

A car is considered a write-off when the cost to repair it after an accident is too high compared to its market value. Insurance companies often calculate the repair cost and compare it to the car’s value prior to the accident. If the repair cost is more than a certain percentage of the car’s value, typically around 60–75%, the car may be classified as a write-off. This doesn’t always mean your car is completely destroyed; sometimes the car could technically be repaired, but the cost would outweigh the benefits.

There are different types of write-offs. A total loss write-off is when the car is so badly damaged that repairing it is not financially viable. A repairable write-off is when the car can be fixed, but it requires significant repairs. In either case, the insurance company will usually pay out the car’s value at the time of the accident, minus any applicable excess or deductions.

The cost implications of a write-off can vary. If your car is declared a write-off, you may need to consider the cost of replacing it with another car. Some car owners opt to keep a repairable write-off, but this comes with the added repair costs, which can be substantial depending on the extent of the damage. Repair costs can quickly add up, especially if the accident involved structural damage or expensive parts.

It’s also important to understand that a car that has been written off may have a lower resale value even after repairs. Future buyers often view written-off cars as higher risk, which can affect the cost of insurance and overall value.

If your car is declared a write-off after an accident, speak with your insurance provider to understand your options. You may receive a payout for the car’s value, and in some cases, you can negotiate repair costs or even retain the car if it is repairable. Knowing what a write-off means, how it affects repair costs, and how it impacts the car’s value can save you time, money and stress after an accident.

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Can L and P-platers use Apple CarPlay and Android Auto?

Apple CarPlay and Android Auto have completely changed how we use our mobile phones in the car. These systems let you access calls, messages, music and navigation using your car's touchscreen or voice control, making driving a lot easier and safer.

But if you're an L or P-plate driver, some Australian states have strict rules about what you can and can't do with these systems while you're driving. For new drivers and their parents, it's important to understand which laws apply where to avoid potentially hefty penalties. The potential penalties listed for each state and territory may have changed since this article was first published. Always check your state or territory government website for the most up-to-date information.

Can L and P-platers use Apple CarPlay and Android Auto in NSW?

In NSW, L and P-platers are not allowed to use Apple CarPlay or Android Auto while driving. Even connecting your mobile phone through Bluetooth or a USB cable is not allowed, effectively ruling out mobile phone use entirely while driving as an L or P-plater.

If you're caught using your mobile phone in any of these ways, you could face a fine of $387 and 5 demerit points. If the offence occurs in a school zone, the fine increases to $514, and you could incur up to 10 demerit points, which is enough to lose your licence in one go.

There are some exemptions where L and P-plate drivers can legally use a mobile phone in the car in NSW. For example, you're allowed to use your mobile phone when the car is parked safely out of the line of traffic (the ignition does not need to be turned off).

You can also use your mobile phone if you need to show your digital driver licence when instructed by a police officer, or when making a payment or showing a voucher, but only in locations like a car park, driveway or drive-through, and only when the car is stationary.

Can L and P-platers use Apple CarPlay and Android Auto in Victoria?

In Victoria, the rules for L and P-plate drivers are a little more relaxed than in NSW. L and P-platers can have their phone connected to Apple CarPlay or Android Auto, but must not "scroll or enter information, use voice controls, use the device for text messages, social media, emails, websites or for video calls."

Because of these rules, it's a good idea to set up your favourite playlist and route on maps before you start driving, otherwise you may risk a $555 fine and 4 demerit points.

Can L and P-platers use Apple CarPlay and Android Auto in Queensland?

In Queensland, the rules around Apple CarPlay and Android Auto depend on your age and the type of provisional licence you hold.

For L and P1 licence holders under 25 years old, any mobile phone use while driving is prohibited, including hands-free kits, bluetooth accessories, wireless headsets and a phone's loudspeaker function.

If you're an L or P1 licence holder and use Apple CarPlay or Android Auto while driving, you're treated the same as if you were using your phone directly. The penalty is $1,161 and 4 demerit points.

For P2 licence holders, and P1 licence holders over 25, hands-free mobile phone use is allowed. This includes using a phone in a cradle attached to the car or connected to the car's system for tasks such as accepting calls, using navigation apps, skipping a song, or accepting or finishing a trip as a rideshare driver.

Can L and P-platers use Apple CarPlay and Android Auto in South Australia?

As with Queensland, the rules around Apple CarPlay and Android Auto in South Australia depend on the type of provisional licence you hold.

For L and P1 drivers, any use of Bluetooth or wired technology, including Apple CarPlay and Android Auto, is prohibited. If you're caught, you could face a $573 fine and 3 demerit points, plus a Victims of Crime levy of $105 if you're 18 or over, or $20 if you're under 18.

On the other hand, P2 licence holders are allowed to use the features provided by Apple CarPlay and Android Auto, but the phone itself must never be looked at while driving.

Can L and P-platers use Apple CarPlay and Android Auto in Western Australia?

In Western Australia, Apple CarPlay and Android Auto can be used by all licence classes, including L and P-plate drivers. However, there are strict rules about how you interact with your phone while driving.

Drivers can only use a mobile phone to make or receive a voice call if the phone is secured in a mounting or the driver doesn't hold or touch the phone while making the call. Drivers who make a call or touch their phone outside these conditions can face a $500 fine and 3 demerit points. If you're caught creating, sending, or looking at a text, email, social media post, photo, video or similar, the penalty increases to $1,000.

Can L and P-platers use Apple CarPlay and Android Auto in the Northern Territory?

Similarly to NSW, L and P-plate drivers in the Northern Territory are not allowed to use Apple CarPlay or Android Auto while driving. Even connecting your mobile phone through Bluetooth or a USB cable is not allowed, effectively ruling out mobile phone use entirely while driving as an L or P-plater.

If you're caught using your mobile phone in any of these ways, you could face a fine of $500 and 3 demerit points.

The only exemption is if the car is stationary and located somewhere other than a marked lane or line of traffic on the road. In this case, L and P-plate drivers are allowed to use their mobile phones.

Can L and P-platers use Apple CarPlay and Android Auto in Tasmania?

In Tasmania, L and P1 drivers are not allowed to use Apple CarPlay or Android Auto while driving. However, playing music or using GPS is allowed, as long as the phone is set up before you start driving and you do not interact with it in any way while on the road. Drivers who fail to follow these rules can face a $390 fine and 3 demerit points.

P2 drivers have more flexibility and are permitted to use their mobile phone in hands-free or speaker mode.

Can L and P-platers use Apple CarPlay and Android Auto in the ACT?

Similarly to Tasmania, L and P-plate drivers in the ACT are not allowed to use Apple CarPlay or Android Auto while driving. However, playing music or using GPS is allowed, as long as the phone is set up before you start driving and you do not interact with it in any way while on the road. Drivers who fail to follow these rules can face a $514 fine and 3 demerit points.

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