Carbiz, your non-insurer alternative when you’re not at fault.
When you’ve had a car accident that wasn’t your fault, get a replacement car from Carbiz paid for by the at-fault driver’s insurer.
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You deserve an alternative
If you’ve been in an accident that wasn’t your fault, you have the right to a replacement car. If your car insurer tells you otherwise, you’re not alone.
Thousands of Australian drivers face similar challenges, and the result has been a surge in complaints about car insurers to AFCA - the Australian Financial Complaints Authority.
But enough about them!
With over 8,000 5-star reviews, you’ve come to the right place.
Trusted by thousands each month
How Carbiz works
We recover the cost of your replacement car from the at-fault driver or their insurer, so you don’t have to worry about paying or dealing with your insurer.
1. You Apply
Tell us about your accident for approval
5 min
2. Carbiz Delivers
Get a car like yours delivered directly to you
< 1 hr
3. Insurer Pays
We pick up the car and the other driver's insurer pays
$0
What is Carbiz?
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Independent from insurers, always on your side
While we recover replacement car costs from insurers, we operate independently from them, so we’re always on your side. This independence allows us to provide a replacement car to you without the need for hire car coverage on your insurance policy. Compare us to your insurer.
If you or the at-fault driver are with another insurer, don’t worry! We can still help.
Why choose Carbiz over your insurer
The car you need, delivered to your preferred location
Hire costs paid for by the at-fault party’s insurer
Keep moving for as long as your car is being repaired
Relax with $0 excess
100% Australian owned
and operated
Frequently Asked Questions
No, you don’t need hire car coverage on your insurance policy to get a replacement car through Carbiz. As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer, not from you or your insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
Yes, you can still get a replacement car through Carbiz if you’re uninsured. As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer, not from you or your insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
We’ll provide you with a replacement car until your car has been repaired or you’re advised that it’s been deemed a total loss, provided you do not delay the repair or total loss process.