Replacement cars when you’ve had an accident

When you’ve had a car accident that wasn’t your fault, get a replacement car from Carbiz paid for by the at-fault driver’s insurer.
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What is an accident replacement car?

If you’re in a car accident that wasn’t your fault, Australian law says you should be put back in a similar position as before the accident. This means that the at-fault driver, or more commonly their insurer, must cover certain costs such as hire costs of an equivalent temporary car while yours is off the road.

This temporary car is called an accident replacement car, and in most cases, you’re entitled to one if you weren’t at fault in an accident involving two or more vehicles. You can use it until your car is repaired or deemed a total loss, provided you do not delay the repair or total loss process.

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How Carbiz works

We recover the cost of your accident replacement car from the at-fault driver or their insurer, so you don’t have to worry about paying or dealing with your insurer.
1. You Apply
Tell us about your accident for approval
5 min
2. Carbiz Delivers
Get a car like yours delivered directly to you
< 1 hr
3. Insurer Pays
We pick up the car and the other driver's insurer pays
$0

Why choose Carbiz

The car you need, delivered to your preferred location
Hire costs paid for by the at-fault driver’s insurer
Over 10,000 5-star reviews and multiple awards
Late model accident replacement cars
Keep moving for as long as your car is being repaired

Request an accident replacement car like yours today!

Trusted by thousands of not-at-fault drivers

Our fleet

With over 2,000 cars in our fleet, we have the right accident replacement car for every not-at-fault driver.
Commercial
Replacement utes and vans designed to handle the demands of your job site.

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Electric
Electric and hybrid replacement cars with the same efficiency and performance you love.
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Family
Safe and spacious replacement cars for the whole crew.
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Prestige
Drive a replacement car that matches your standards while yours is being repaired.
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Join thousands of other not-at-fault drivers who’ve chosen Carbiz

Frequently Asked Questions

You may be eligible for a Carbiz replacement car if:
  • You were not at fault in the accident
  • Two or more vehicles were involved in the accident
  • The at-fault driver was insured at the time of the accident
  • You have a need for a replacement car and you do not have access to other suitable cars
If you're still unsure of your eligibility or ready to start your application, feel free to give us a call on 1300 889 256.
We’ll provide you with a replacement car until your car has been repaired or you’re advised that it’s been deemed a total loss, provided you do not delay the repair or total loss process.
As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
Yes, you can still get a replacement car through Carbiz if you’re uninsured. As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer, not from you or your insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.

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