Driving safely with your pets in the car

Australia as a country has one of the highest rates of pet ownership in the world, and many pets travel in the family car on a regular basis. Do you have a pet that travels with you in your car and are they appropriately secured when you are driving?
If your pet is unrestrained in your car while you are driving, they may distract you, they may be flung around the car if you have to brake suddenly, or they may even jump out of the car and injure themselves. So many dogs are killed or injured each year while travelling on the back of open and moving vehicles – quite unnecessarily. If the dog jumps out they can also pose a danger to other vehicles.
Various states in Australia have laws that govern the transportation of animals in cars, and although there are differences in the wording, basically all of them require that the animals are not caused unnecessary harm or suffering, or that the mode of transportation is appropriate for the welfare of the animal. If you live in NSW, driving with an animal on your lap is illegal, as is transporting an animal on the open back of a moving vehicle unless it is secured.
There are a number of different options available for securing your dog in the car:

 A dog harness seat belt that secures your dog in position with a strap that plugs into the seat belt. This option is not good for a dog that is not well-behaved, or is likely to chew through the straps

 A zipline harness works well for active dogs that will not settle in the car, as it restrains them while still allowing them to move around

 A dog crate that is large enough for your dog to stand up and turn around in will work well for relaxed and confident dogs

 A plush carry box that provides for a harness to be attached to the carry box is good for small dogs as it will give them a view of their owner and surroundings

 A dog guard in the boot will allow your dig to see you, move around and will prevent the dog from being thrown forward in an accident. The dog guard should be bolted to the floor and roof of your car so that it is secure.

 A back seat hammock is great for older dogs as it allows them to lie down comfortably, while protecting them from falling off the seat and stopping them from climbing into the front of the car.

 A back seat barrier that blocks off access to the front of the car can be used if you have a larger dog that

When planning family transport, explore replacement vehicle options for families and read our guide to understanding ANCAP safety ratings.

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What To Do If Someone Hits Your Parked Car

Coming back to find your parked car damaged is never fun, but knowing how to respond correctly can save you time, money and stress.

Firstly, understand that getting upset is natural, but taking a deep breath will help you make better decisions. Examine your car thoroughly and document any visible damage, taking multiple photos from different angles, including close-ups of dents, scratches or broken parts, and capturing the surrounding area, such as road signs and markings, for context.

Next, see if you can locate the driver responsible. Sometimes, people leave a note with their contact information and insurance details. If there’s no note, look for witnesses nearby who may have seen what happened. You can also check for CCTV from nearby businesses, homes or on the street, as some areas have coverage. If you’re unsure, consider contacting the local council to find out whether cameras are in place that might have captured the accident.

If the driver didn’t leave a note, or if they did but are unresponsive or the information they provided seems incorrect, contact the police to report the accident and provide all the information you have, including photos, footage and witness statements. Be sure to request a copy of the police report, as it can be useful when dealing with insurance.

If you’re still having a hard time getting a hold of the at-fault driver and therefore cannot claim directly through their car insurer, it’s time to lodge a claim with your own insurance provider, if you have one. Provide them with as much information as possible, including the police report. From there, your insurer can determine whether your coverage, along with the information you have, will cover the damage to your car.

If your car insurer happens to find information about the at-fault driver and is able to have them lodge a claim so the costs of the damage are recoverable, you can contact Carbiz for a replacement car while your car is being repaired or until it’s been deemed a total loss. This ensures you’re not left without a car during this time, giving you peace of mind and the ability to keep your life moving.

For help organising your next steps, read our car accident insurance claim checklist and explore accident replacement vehicle options.

What It Means When Your Car Is Declared A Write-Off After An Accident

Updated 6 October 2026.

When an insurer declares a car a write-off, it has assessed the vehicle as a total loss under the policy. The damage may make repairs unsafe, or the cost of repairing the car may make a repair uneconomical. A write-off does not always mean the car is visibly destroyed.

How is a write-off decision made?

The assessment can take account of the vehicle's value, repair costs, salvage value and the policy terms. There is no single repair-cost percentage that determines every write-off across Australia. Ask the insurer for its assessment and the basis for its decision.

A total-loss insurance decision and a vehicle's written-off registration category are related but different matters. Whether a car can return to the road depends on the damage classification and the rules of the relevant state or territory.

Statutory and repairable write-offs

Statutory write-off: the vehicle meets specified damage criteria and cannot be re-registered for road use.
Repairable write-off: repairs may be technically possible, but the vehicle has been assessed as uneconomical to repair. This label does not itself authorise repairs or guarantee re-registration.

Requirements vary across Australia. In NSW, an eligible written-off light vehicle needs an Authorisation to Repair from Transport for NSW before work begins. Only limited applications are considered, and vehicles with statutory write-off damage are excluded. Approval, compliant repairs and the required inspections are separate steps.

What happens to your insurance payout?

The settlement depends on your cover and circumstances. It may be based on an agreed value, a market value or a replacement-vehicle benefit if your policy provides one. An excess, outstanding premium or finance arrangements may affect the amount you receive. Ask for a written breakdown before accepting the settlement.

Keep the assessment, photographs, policy documents and correspondence together. If you disagree with the valuation, provide relevant evidence and use the insurer's complaints process. See AAMI's explanation of total-loss claims for an insurer's example; your own policy determines your cover.

Getting around after a not-at-fault accident

If you need a replacement vehicle, tell Carbiz that your car has been declared a write-off. Eligibility, vehicle availability, the hire period and the terms of the agreement need to be confirmed for your circumstances. A write-off does not automatically entitle everyone to unlimited hire.

Contact Carbiz to discuss your accident replacement vehicle options. For a practical checklist, read what to do after receiving a write-off decision.

21 November 2017