Not at fault? Benefits of our accident management services

If you’re not at fault after an accident, then you shouldn’t be inconvenienced - or left out of pocket. We will help you. Carbiz offers accident management services - services designed to make your life easier after an accident. Contact us as soon as possible after your accident via our dedicated accident support line. 
Here are some of the benefits of using our service. 

Accident replacement vehicle drop off service

“I was met at panelbeaters so easy transfer after dropping off my car then straight into hire car. It took a while to get used to driving it as my car is bigger. Hopefully I won’t be requiring a hire car for a while but wouldn’t hesitate using them again and recommending to friends.” - P Hadden

Easy and simple process.

“The car was delivered clean and on time. Paperwork was quick and easy. Good service.” - Mario PV

24/7 service

“The service was excellent!! I got the car within 2 hours after lodging my request... and it was on a Sunday!! Thank you Carbiz!! “ - Georgia

Amazing customer service.

“Oh wow. I am totally amazed by the customer service provided to me by Triffon from Carbiz. He was so thorough in explaining the end to end process and expectations. I was amazed that the entire process was so easy. To all out there, I highly recommend that you will have a great experience when dealing with Carbiz.
My personal thanks to Carbiz for a great, fantastic, out of this world customer service.” - Edwin
“Excellent service. Angela is so helpful and Carbiz was willing to take the risk even without the third party's accepting the fault to lease the replacement car and working to claim back from the third party afterwards, this is service above and beyond, and I would recommend their service to anyone”. - William

Local accident support call line.

“What a refreshing change rather than having to deal with an overseas call centre. Excellent service from professionals and courteous team members. Highly recommended.” - Marcus Heron

Like for like accident replacement vehicle until your car is fixed.

“I had to make some changes to the pick up time of my rental, bringing it forward by several hours. Ben was extremely helpful and made this happen. I also had no idea what rental I would be given (and would have been happy with anything) but I was dropping my new C class Mercedes off for repairs due to a not at fault accident. My surprise when I was given a new C class, same year and specs as my own was huge. It was a really pleasant surprise. Thanks for the hard work.”  - Robert