At all times, we attempt to confirm liability with the at-fault driver or their insurance provider. However, given that disputes are not uncommon, we rely heavily on your version of the accident. If you have witnesses, this will be of great support. Carbiz provides you with a replacement vehicle under the agreement that your statements are true. Should that not be the case, we are entitled to charge you under the terms of the rental agreement and the Authority to Act. It is strongly recommended that you read this carefully before signing the rental agreement. Please note that if your claim is found to be fraudulent, Carbiz will charge you immediately for all services rendered.