What to Do When Your Vehicle Needs to Be Towed

What's the first thing that comes to mind when you think about car accidents? The stress involved in any car accident can take anyone off guard - and for most people, this stress lives with them for months after the car accident. If you haven’t been in a car accident where your car has been so badly damaged that you were unable to drive it, then imagine the stress of now having to organise a tow company to get your car safely to a repair shop. Now imagine this at night and as the not at fault driver! Tough luck!

The good news is that if you’re not at fault, then we’re here to help you. Read on - because some companies may be out to get you when you’re already stressed from the accident.

Work with the right team

So you’ve discovered that your car is not in a great condition to drive - it’s safer to rather call in for a tow, but who do you call? There are so many conflicting opinions - should you call your buddy who can maybe help, or should you call your insurer? The best option, especially if the accident was not your fault, is to call our team. We specialise in helping our clients in these situations - if you’re not at fault, then you have the right to drive. The costs associated with any damage (including towing and your accident replacement loan car) are for the at fault driver’s account - so it’s best to work with Carbiz from the start.

Don’t let anyone tow your car

There are stories about some car towing companies taking advantage of people after a car accident - it’s important to not let your car get towed by someone you don’t trust. Our team will find a trusted partner to tow your car.

Understand the fine print

Often, the terms and conditions are never clearly communicated - we’ve simplified our process and if you have any questions then be sure to ask our friendly team members, they’re more than happy to help!

What you need to know about New South Wales towing rules and regulations

The accident towing industry is regulated in Australia at a state level. Here are the rules and regulations for NSW:

  • Fees are regulated.
  • You can contact anyone you want before signing the authorisation form.
  • You can decide who tows your vehicle, and to where.
  • Make sure the tow truck driver has an accredited driver certificate.
  • Towing companies aren't allowed to offer any services other than towing.
  • Touting for repairs and kickbacks like spotter's fees are illegal.
  • Accident towing trucks should have a 'TT' number plate with four numbers before the 'TT' – such as '1234-TT'.
We’re available 24/7

Just give us a call on our dedicated accident support line - whenever you have an accident, we’ll help you!

Need help after a car accident? We’ll help you