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Carbiz, your Suncorp alternative when you’re not at fault.

When you’ve had a car accident that wasn’t your fault, get a replacement car from Carbiz paid for by the at-fault driver’s insurer.
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How Carbiz works

We recover the cost of your replacement car from the at-fault driver or their insurer, so you don’t have to worry about paying or dealing with Suncorp.
1. You Apply
Tell us about your accident for approval
5 min
2. Carbiz Delivers
Get a car like yours delivered directly to you
< 1 hr
3. Insurer Pays
We pick up the car and the other driver's insurer pays
$0
What is Carbiz?
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Why choose Carbiz over Suncorp

The car you need, delivered to your preferred location
Hire costs paid for by the at-fault party’s insurer
Keep moving for as long as your car is being repaired
Relax with $0 excess
100% Australian owned 
and operated

If you or the at-fault driver are with an insurer other than Suncorp, we can still help!

Don’t just take our word for it!

This comparison is based on publicly available reviews from Google, Product Review and Trustpilot as of 6 May 2025.

Independent from Suncorp, always on your side

While we recover replacement car costs from insurers like Suncorp, we operate independently from them, so we’re always on your side. This independence allows us to provide a replacement car to you without the need for hire car coverage on your insurance policy. Compare us to other insurers.
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Frequently Asked Questions

As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
We’ll provide you with a replacement car until your car has been repaired or you’re advised that it’s been deemed a total loss, provided you do not delay the repair or total loss process.
No, you don’t need hire car coverage on your Suncorp policy to get a replacement car through Carbiz. As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Carbiz will recover the replacement car costs on your behalf from the at-fault driver or their insurer, not from you or Suncorp, unless the at-fault driver is also insured with Suncorp. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
Yes, you can use Carbiz if you’re insured with Suncorp. If you’re in a car accident that wasn’t your fault, Australian law says you should be put back in a similar position as before the accident. This means that the at-fault driver, or more commonly their insurer, must cover certain costs such as hire costs of an equivalent temporary car while yours is off the road. This temporary car is called an accident replacement car, and Carbiz is Australia’s leading provider of accident replacement cars.

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