6 October 2020

Not at fault? Benefits of our accident management services

If you’re not at fault after an accident, then you shouldn’t be inconvenienced - or left out of pocket. We will help you. Carbiz offers accident management services - services designed to make your life easier after an accident. Contact us as soon as possible after your accident via our dedicated accident support line. 
Here are some of the benefits of using our service. 

Accident replacement vehicle drop off service

“I was met at panelbeaters so easy transfer after dropping off my car then straight into hire car. It took a while to get used to driving it as my car is bigger. Hopefully I won’t be requiring a hire car for a while but wouldn’t hesitate using them again and recommending to friends.” - P Hadden

Easy and simple process.

“The car was delivered clean and on time. Paperwork was quick and easy. Good service.” - Mario PV

24/7 service

“The service was excellent!! I got the car within 2 hours after lodging my request... and it was on a Sunday!! Thank you Carbiz!! “ - Georgia

Amazing customer service.

“Oh wow. I am totally amazed by the customer service provided to me by Triffon from Carbiz. He was so thorough in explaining the end to end process and expectations. I was amazed that the entire process was so easy. To all out there, I highly recommend that you will have a great experience when dealing with Carbiz.
My personal thanks to Carbiz for a great, fantastic, out of this world customer service.” - Edwin
“Excellent service. Angela is so helpful and Carbiz was willing to take the risk even without the third party's accepting the fault to lease the replacement car and working to claim back from the third party afterwards, this is service above and beyond, and I would recommend their service to anyone”. - William

Local accident support call line.

“What a refreshing change rather than having to deal with an overseas call centre. Excellent service from professionals and courteous team members. Highly recommended.” - Marcus Heron

Like for like accident replacement vehicle until your car is fixed.

“I had to make some changes to the pick up time of my rental, bringing it forward by several hours. Ben was extremely helpful and made this happen. I also had no idea what rental I would be given (and would have been happy with anything) but I was dropping my new C class Mercedes off for repairs due to a not at fault accident. My surprise when I was given a new C class, same year and specs as my own was huge. It was a really pleasant surprise. Thanks for the hard work.”  - Robert

You may find these interesting

Carbiz Statement on War in Ukraine

In the past century, few nations have suffered more than the people of Ukraine. During the Second World War, the country, including its capital, were ravaged by the forces of Nazism. 2,000 mass graves of Ukrainian Jews remain throughout the country as evidence of a barbaric and shameful past.

Aside from the devastation caused by invasion, we remember the millions of Ukrainians who died in the famine imposed on Ukraine in the 1930s through the Stalinist policies directed against the peasantry from the Kremlin. This is one of the great crimes of modern history and is so often forgotten.

With this bloody history in mind, today we watch with anguish and despair as the people of Ukraine are invaded once more. Once again, we see needless suffering from policies directed from Moscow. Ukraine is facing loss of life, the prospect of loss of land, and loss of freedom.

Ukraine is a sovereign state and its people have the absolute right to determine whether their future lies in closer ties with Europe and the US or with Russia. The Russian Federation has sought to justify the military conquest of another state’s territory on the basis that they are protecting inhabitants of the same ethnicity allegedly suffering persecution. The use of this narrative as a pretext for invasion has a dark and sinister history.

It is difficult to comprehend how such acts could even be contemplated by the Russian Federation, which has itself suffered so greatly and sacrificed so immensely in the struggle against foreign invaders. Russia's history is of finishing wars not beginning them, protecting their land and their people against the tyrannical aspirations of would-be conquerors. This is a glorious history of which the Russian people are justifiably proud. Yet today, Russia is the aggressor and its actions violate the most basic norms of international law and breach international peace and security.

We also watch with admiration as Ukraine’s president, Volodymr Zelensky demonstrates the very best of Ukraine and of leadership. His refusal to allow his nation to be consumed by a great military power, his refusal to evacuate himself and his family despite credible reports of assassination plots, his willingness to place himself on the frontlines to bolster the moral of his forces and his people, are truly inspiring. President Zelensky’s Jewish background show the new tolerance and diversity of Ukraine and its reconciliation with a troubled and complex past. President Zelensky has been lauded as the new leader of the free world, and he inspires us all to stand tall in the face of overwhelming force, to remain close to one’s people, to be guided by principle and integrity, and to fight with courage.

We hope that this war comes to an immediate and lasting end. We hope that a ceasefire can take effect to protect civilian life and infrastructure. And we hope that fruitful negotiations are commenced and successfully completed. We deplore the bloodshed and suffering needlessly imposed on the Ukrainian people. And we extend our solidarity to Ukraine and its people throughout the world during this most difficult time.

Read more
Toyota Kluger Hybrid

So you've got a partner, a dog, two point five kids, a good job, solar panels on the roof, and need a reliable modern car. Without any fault of your own, your pride and joy big SUV has just been centre-punched by some red light runner.

So what comes next? You have a choice of rental car, to be paid for by the at fault drivers insurance provider. Obviously something in the same class. What do you choose? Something like a seven seat Toyota Kluger? Save the day the Carbiz way!

The Toyota Kluger hybrid? Lets have a look at it. First off, its a very utilitarian efficient vehicle, that does not stand out. But you know it has the legendary Toyota reliability and toughness. You are not trying to impress the neighbours, you just want comfortable reliable transport that is non-polluting, quiet and comfortable, and has all the electronic bells and whistles that will keep the kids amused.

The Kluger sits midway between the smaller Toyota cars, and the very popular rugged Land Cruiser models. It is notably quiet to drive, and just feels so smooth and easy to drive. You sit higher than in a regular small car, which is very nice in heavy traffic conditions.

Much of the time in traffic it will be running on its electric motor, but you have no worries about range as in an all-electric car. The Toyota's hi-tech 2.5 litre 4 cylinder petrol engine will kick in as required, either to supply extra power when needed, or to charge the battery in continuous slow traffic. The absolute best of both. You are not trying to make a statement, as in buying a pure electric which might run short of power just when the kids need to be somewhere, like half an hour ago.

Safety is top class, with seven airbags, and an array of semi-autonomous safety functions that virtually take control of the car if it detects an object like a cyclist, or strays from its lane. With its detection systems, it almost has a spatial aura all around it that enables it to escape if that space is violated.

Plenty of cargo space for junk, rides well, not at all harsh, ticks all the boxes really. Resale value is not an issue. Perfect!

And if after a taste you decide that an outback holiday adventure sounds like a good idea, you're ready. I know of people who have driven their Kluger to Birdsville on a camping trip. It rode the stoney roads very well, allowed zero ingress of dust, and came home ready to do it again. While the Land Cruisers might be the true outback tool for the Simpson Desert, the Kluger is extremely capable of handling the outback's formed roads without feeling that it is being stretched or tested. But check the contract fine print before heading off!

And once home you CAN impress the neighbours by leaving it dust covered for a few days. It is almost de rigueur for a Kluger to flag that it has been to the outback.

Carbiz is leading the industry with an ever-growing fleet of green vehicles both Hybrid and Electric. Being not at fault in a car accident means you are entitled for a replacement car just like yours at no cost to you.

Read more