Not my fault? Important steps to follow after your accident

Getting stuck in an accident can be stressful – and if you’re the innocent driver it can be even more daunting. When the accident is caused by another driver, you are eligible to file a “not at fault” car accident claim – but there are certain steps that you will need to follow to ensure your claim is successful.

Document the accident – take photos!

While you are still at the accident scene, be sure to take as many photos as possible. Record the damage to the vehicles as well as the area in which the accident took place. Documenting what happened in photos can help the insurance companies fully understand what happened and make it easier for them to determine fault. 

Did anyone witness the accident?

Take a look around and notice if anyone may have seen – or recorded – your accident. Witnesses can help paint a better picture of the accident. Even better is having access to CCTV footage or dashcam footage of your accident. If you notice anyone around be sure to ask for their information to pass on for your insurance claim.

Call Carbiz as soon as possible – 1300 889 256

It’s important to call our team as soon as possible – we will be able to help you through gathering everything you need to while still at the accident scene to  organising a tow vehicle to tow your car safely away. Our team is available round the clock on our dedicated accident support line, just give us a call – we’ll help you.

Not at fault? You may be eligible for an accident replacement vehicle at no cost

In Australia you have the right to drive – this means that if you’re deemed to be not at fault, you are entitled to a like-for-like accident replacement vehicle at no cost (the cost is covered by the at fault driver). There are terms and conditions to the right to drive – such as being in an accident where more than one car was involved and having the at fault driver’s details available. Our team at Carbiz has years of experience and knowledge and we’ll be able to help you with your successful claim, give us a call as soon as possible!

Need help after a car accident? We’ll help you 

1300 889 256

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