Emergency Car Kits Are Important – What to Keep In Your Car

Most of us spend a fair amount of time driving in our cars on a daily basis. We can’t always prevent breakdowns or accidents, but we can be prepared by keeping a few important items in our cars that will help in the event of an emergency.
Make sure that you have your licence, registration, insurance papers, car manual and roadside assistance information on hand. Add a pen and some notepaper should you need to write down details after an accident, and you are good to go.
A basic tool kit and/or multi-tool will come on handy if you need a screwdriver, a pair of pliers of a pair of scissors.
Wire and duct tape will help with workaround repairs such as reattaching an exhaust pipe or holding body panels or bumpers in place after an accident until you can get to a garage for proper repairs.
WD-40 spray lubricant – while duct tape helps with things that move when they shouldn’t, WD-40 can help with things that don’t move that should.
A first-aid kit will help you to deal effectively with any minor injuries or accidents.
LED flares and reflective triangles will help during a breakdown at night, when it is vitally important for other motorists to be able to see you.
A torch and spare batteries will help you to see things at night – don’t rely only on your phone.
Keep a travel map of Australia in your car, for those times when technology fails you.
Food and water – things like nuts, muesli bars, jerky and dried fruit will travel well and will last for a while. In the city, this could be a convenience – but in rural areas this could be the difference between life and death if you are stranded for a long period of time, in summer.
Face wipes will come in handy whether you are in the city or in the bush. In addition to being used to clean up after eating in the car, they are an essential if you are transporting children. They will also help tremendously if you need to clean up after tinkering in the engine or changing a tyre.
Always keep a spare phone charger and power bank in your car – and even a spare basic phone fully charged, would be a great backup should your primary phone fail.
A spare tyre, full size, in good condition and inflated to the correct tyre pressure is an essential to carry in your car, together with a tyre changing kit. Tyre inflators and sealers are also useful should you get a puncture. Many manufacturers supply a space saver spare as standard equipment – this will do in urban areas to help you get to the nearest garage – but if you are in rural areas, especially on roads that are not tarred, it probably won’t get you as far as you need.
Jumper cables can get you going again if you experience a flat battery. Remember positive to positive and negative to negative – having jumper leads handy can help you or another stranded motorist.
Coolant and water – if you are going on a long journey and your car overheats, you will be glad that you packed these.
Put an umbrella or rain proof jacket in your car, to make sure that you are covered for those unexpected rainstorms. Along these lines, sunscreen and a hat – in case you are stranded in the heat.

When planning a journey, review our emergency car kit essentials and check Carbiz roadside assistance information.

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What To Do If Someone Hits Your Parked Car

Coming back to find your parked car damaged is never fun, but knowing how to respond correctly can save you time, money and stress.

Firstly, understand that getting upset is natural, but taking a deep breath will help you make better decisions. Examine your car thoroughly and document any visible damage, taking multiple photos from different angles, including close-ups of dents, scratches or broken parts, and capturing the surrounding area, such as road signs and markings, for context.

Next, see if you can locate the driver responsible. Sometimes, people leave a note with their contact information and insurance details. If there’s no note, look for witnesses nearby who may have seen what happened. You can also check for CCTV from nearby businesses, homes or on the street, as some areas have coverage. If you’re unsure, consider contacting the local council to find out whether cameras are in place that might have captured the accident.

If the driver didn’t leave a note, or if they did but are unresponsive or the information they provided seems incorrect, contact the police to report the accident and provide all the information you have, including photos, footage and witness statements. Be sure to request a copy of the police report, as it can be useful when dealing with insurance.

If you’re still having a hard time getting a hold of the at-fault driver and therefore cannot claim directly through their car insurer, it’s time to lodge a claim with your own insurance provider, if you have one. Provide them with as much information as possible, including the police report. From there, your insurer can determine whether your coverage, along with the information you have, will cover the damage to your car.

If your car insurer happens to find information about the at-fault driver and is able to have them lodge a claim so the costs of the damage are recoverable, you can contact Carbiz for a replacement car while your car is being repaired or until it’s been deemed a total loss. This ensures you’re not left without a car during this time, giving you peace of mind and the ability to keep your life moving.

For help organising your next steps, read our car accident insurance claim checklist and explore accident replacement vehicle options.

What It Means When Your Car Is Declared A Write-Off After An Accident

Updated 6 October 2026.

When an insurer declares a car a write-off, it has assessed the vehicle as a total loss under the policy. The damage may make repairs unsafe, or the cost of repairing the car may make a repair uneconomical. A write-off does not always mean the car is visibly destroyed.

How is a write-off decision made?

The assessment can take account of the vehicle's value, repair costs, salvage value and the policy terms. There is no single repair-cost percentage that determines every write-off across Australia. Ask the insurer for its assessment and the basis for its decision.

A total-loss insurance decision and a vehicle's written-off registration category are related but different matters. Whether a car can return to the road depends on the damage classification and the rules of the relevant state or territory.

Statutory and repairable write-offs

Statutory write-off: the vehicle meets specified damage criteria and cannot be re-registered for road use.
Repairable write-off: repairs may be technically possible, but the vehicle has been assessed as uneconomical to repair. This label does not itself authorise repairs or guarantee re-registration.

Requirements vary across Australia. In NSW, an eligible written-off light vehicle needs an Authorisation to Repair from Transport for NSW before work begins. Only limited applications are considered, and vehicles with statutory write-off damage are excluded. Approval, compliant repairs and the required inspections are separate steps.

What happens to your insurance payout?

The settlement depends on your cover and circumstances. It may be based on an agreed value, a market value or a replacement-vehicle benefit if your policy provides one. An excess, outstanding premium or finance arrangements may affect the amount you receive. Ask for a written breakdown before accepting the settlement.

Keep the assessment, photographs, policy documents and correspondence together. If you disagree with the valuation, provide relevant evidence and use the insurer's complaints process. See AAMI's explanation of total-loss claims for an insurer's example; your own policy determines your cover.

Getting around after a not-at-fault accident

If you need a replacement vehicle, tell Carbiz that your car has been declared a write-off. Eligibility, vehicle availability, the hire period and the terms of the agreement need to be confirmed for your circumstances. A write-off does not automatically entitle everyone to unlimited hire.

Contact Carbiz to discuss your accident replacement vehicle options. For a practical checklist, read what to do after receiving a write-off decision.

14 November 2017