Not at Fault? Here’s How to Make That Claim

In an instant things can go from fantastic to grim - car accidents happen out of the blue and it can be a set back you just don't need. Not to mention the time you will need to set aside to manage your insurance claim, get your car fixed and organise an accident replacement vehicle. It can all seem a bit daunting - and imagine if you were not even the driver at fault!

If you’re not at fault then it shouldn't have to be that difficult! We’ll help you! Here are a couple of things that you should keep in mind when making your not at fault insurance claim.

Collecting vital information at the accident scene

If you didn't already know, an important step to follow after any car accident is to take down and record as much information as possible - this is especially true if you are not at fault in the accident as we’ll need this to successfully file your insurance claim. Here are a few things that you need to gather:

  • The other driver’s name, address and contact information;
  • The other driver’s car details (such as their car registration number, make and model);
  • The other driver’s insurance information;
  • Statements and witness contact information;
  • Time and place of the car accident;
  • Damage sustained to your car (be sure to take some clear photos).
Call Carbiz as soon as possible

Our team is here to help you. You can contact us at any time on our dedicated accident support line - 1300 889 256. By contacting us as soon as possible, we will be able to help you right from the start - ensuring that you're not missing any important information! We will also be able to send a tow truck to take your car away should you not be able to drive it, as well as organise an accident replacement vehicle that can meet you at a location most convenient. If you’re not at fault then you shouldn’t need to worry about anything! 

Getting your car repaired - and organising an accident replacement vehicle

Did you know that in Australia you have the right to drive? This means that if you are not at fault in the car accident (the other driver caused the crash), then you may be entitled to an accident replacement vehicle at no cost to yourself while your car is getting repaired. The cost to repair the damage caused by the accident (including the cost of the rental car and the damage to your vehicle for instance are to be paid by the driver at fault or their insurer.

Need help after a car accident? We’ll help you