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Terms and Conditions

365 ROADSIDE ASSISTANCE TERMS AND CONDITIONS

The general ‘Terms and Conditions’ and the additional Terms and Conditions are to be considered collectively, when reading the overarching terms of each roadside assistance plan.

The Standard Terms and Conditions as depicted in Standard Cover apply as a standard to all membership products. Should other membership products be purchased instead, then those membership product terms are seen as ‘additional to’ the Standard Roadside Assistance Terms and Conditions.

365 has the absolute discretionary right to amend, change or cancel specific membership conditions, relating to business inclusions, including payment, benefits and terms.

GENERAL TERMS & CONDITIONS

Membership Validity

365 Roadside Assistance (365) provides membership assistance Australia-wide. Your membership is valid for the vehicle which you nominate to us only. Membership cover applies to the vehicle being driven and not the person.
365 requires all members to be permanent residents of Australia, living in and permanent residents of Australia.
Service and benefits become effective two working days (48 hours) after receipt of payment. See cooling off period.
Any support provided must not be pre-existing to the paid membership period. If we/the attending contractor determines that the breakdown has occurred due to mechanical faults prior to the period of membership, then 365 can refuse to assist you in the provision of services or you will be asked to pay for the assistance services. Cover as a result, may not be renewed for the following term at the sole discretion of 365.
You must remain with your vehicle after requesting a service. If you are not in attendance with your vehicle at the time the service provider arrives, the service cannot be supplied. Further call-outs related to the same breakdown will be considered as a separate call-out and will be at the member's expense. It is a condition that when the provider arrives to assist the member, that the member be present.
365 reserves the right to withdraw or withhold services in the event a member is violent, abusive, intentionally seeks to harm 365 or any of its service providers or attempting to receive service by deception.
If you change your vehicle registration number you must advise us within 7 days at [email protected].
If you sell your vehicle you must provide us the new member's details via email within 7 days of the sale of the vehicle. Otherwise the membership will automatically lapse. Please notify us at [email protected].
You must be a private or commercial vehicle owner/driver only and not a Uber, Taxi, Hire Car, Rental Car.
365 Roadside Assistance Membership covers your selected roadside assistance product for 12 months and the cover is for the vehicle only that you declare to use when joining 365 Roadside.

Cooling Off Period

365 have a 48 hour cooling off period. This means when you purchase the membership cover and on receipt of payment, the cover becomes available for use 48 hours post purchase, noting that any mechanical issues that occurred prior to joining will not be covered by 365 Roadside Assistance. Only breakdowns that occur during the membership, post the 48 hour cooling off period are able to be supported by 365 Roadside Assistance.
This is a one-off cooling period for the initial set-up of membership. On annual renewals and plan upgrades the member will receive instant continuing coverage.
Membership fees are non-refundable. Once purchased you have a 14 day money back guarantee, providing you do not use or call into the 365 Roadside Assistance for any case or advice. Post this period you are deemed to have 12 months cover and fees are non-refundable.

Towing and Distance

Distances shown in Special Terms and Conditions apply to ALL services that 365 attend to. If our Service Provider has to travel further we will provide the services, however you will be required to pay the excess per km rate as quoted to you prior to the job being attended to. We will advise you of this approximate cost and get your verbal or digital (via APP/Email/Text) acceptance prior to commencing any roadside support.
When requesting roadside assistance you must provide the correct vehicle details and the exact location of the vehicle.
If we are not able to confirm your membership or locate your vehicle based on the information you provide to us, all services will be at your expense.
Towing will be provided using the most appropriate equipment available (such as lift-tow or flat-top truck) as determined by 365.
Should specialised Towing Equipment or Personnel be required (such as power winches, extended cables or hydraulic vehicle moving jack dolly’s, additional vehicles for car park extraction etc) this service will be at the member's expense – payable at time of service. We will advise you (as per the process for Towing above) and gain acceptance prior to commencing any Roadside Assistance.

Coverage Service

Roadside assistance is only available on any sealed or designated roads, accessible by standard 2-wheel drive recovery vehicles, that the service provider deems to be safe.
Roadside Assistance is not available for collecting, Towing salvage cars, un-roadworthy vehicles from your physical residence to a location as requested by you. Vehicles that have 365 Roadside Assistance must be registered and roadworthy.
Roadside assistance is only provided where the weight of the vehicle is less than 3.5 Tonnes GVM and the length of the vehicle is less than 5.5 metres.
If you are located in a regional or remote location further than the nominated distances outlined in Special Terms and Conditions and require assistance, you may be charged an additional call out fee.
The maximum 365 will cover for any one event/case is $500. Should the support costs exceed this – you will be responsible for any costs over this $500 amount.
Replacement batteries – 365 will organise for you however all costs of fitting/replacing the battery are at your cost.
Roadside assistance is provided in the event of an unexpected mechanical breakdown. It does not cover vehicle maintenance or permanent repairs. Temporary repairs may be made at the request of the member to mobilise the vehicle (where able). However, regular maintenance or any mechanical repairs, major or otherwise, is the member’s responsibility and will be at the member’s expense.

Exclusions and Limitations

The provision of benefits and services under 365 Roadside Assistance is subject to the following exclusions:

Vehicles over 15 years of age, from the manufacturer's build date.
Vehicles with an odometer reading of 200,000km’s and over are excluded from cover. Should your vehicle reach this maximum distance covered during your membership with 365 then we will cover you until your membership period expires. Should you renew with an odometer reading above this service will not be provided.
Your vehicle being unregistered and/or un-roadworthy.
Your vehicle being left unattended or has been stolen and is in need of recovery.
Once 365 transfers your vehicle to a mechanic the case is deemed to be completed. Should you OR the mechanical repairer determine the car needs to go to another location then any costs for transportation of the car is not part of the 365 roadside assistance cover and will be at your own cost.
Your vehicle is involved or connected to any form of motor sports.
If your vehicle is in an accident, this is not deemed as roadside assistance and will not be covered under this roadside membership entitlement. We are able to assist you via our customer support team in facilitating immediate support – however all costs incurred will be at the member's expense.
Any caravan or trailer that is towed by your vehicle is not covered unless additional plans with ourselves are taken out. (Additional cover options are available including Premium Roadside Assistance (Includes cover for Trailers up-to 4 metres in Length and not more than 1.5 Tonnes) or Trailer Plus Roadside Assistance (Includes cover for Trailers up-to 5.5 metres Long and 3.5 Tonnes in weight and not more than 3 metres high, and is a Standard Cover with a Trailer specific extension). Speak to your 365 representative for options should you have any questions.
Your vehicle operating as taxi, rental vehicle, limousine, Uber or hire vehicle.
Your vehicle is a commercial vehicle and travels to Mine Sites, Petroleum Depots, Airport Runways and collects/and or operates at Cargo Terminals.
Service calls for your vehicle due to vehicle abuse or neglect (as reasonably determined by us).
365 reserves the right to amend prices and inclusions of policies without prior notice.
Service calls for your vehicle due to failure to use reasonable care with your vehicle or failure to conduct regular preventative vehicle maintenance or provision of inappropriate repair or maintenance to your vehicle.
Repeated service calls for your vehicle due to owner/driver faults, or failure by you to comply with our instructions.
Service calls for your vehicle due to accidental damage.
Service calls due to break-in (or attempted break-in) of your vehicle.
Service calls due to fitment of non-genuine accessories or inappropriate or incorrect fitment of parts or accessories.
Your vehicle being located in a remote location (this is deemed as being a location not trafficable by a two-wheel drive recovery vehicle) or your vehicle is located in a Restricted Access Area or not within a Service Area.
Your vehicle being located in a National Park and non-public road.
Bogged vehicles. Except where access is available and is trafficable by a two-wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment become necessary, additional costs are the driver’s responsibility. Drivers will be advised of this condition prior to attendance by our Service Provider and service is at 365’s discretion.
Your vehicle being immobilised due to inappropriate maintenance, repair or use, caused intentionally or by negligence on the part of the owner, the driver or any other third party. This may also cover where 365 advised the person to replace the battery and you fail to do so, resulting in repeated jump starts for the same vehicle.
Key recovery limitations. In the event the member insists the vehicle be broken into to recover keys locked inside the vehicle, no responsibility or liability is taken by 365 or its Service Providers for any damage to your vehicle that may occur as a result.
Due to locksmith provider limitations, this service may not be available in all cases and locations.
Towing limitations. If a member has received and continues to request roadside assistance or towing for a vehicle repeatedly on an unjust and excessive number of instances, we may refuse to provide further Roadside Assistance or Towing and will then offer an alternative service at the member’s expense – payable upon request of service.
Once a Tow has been provided for a Breakdown, you must pay for any subsequent tows for the same Breakdown at Commercial Rates at the time of service. This excludes towing for a vehicle that has been towed after hours to the member’s home, a holding yard, mechanic's shop or other place of safety and then needs further towing for the same breakdown.

SPECIAL Terms & Conditions

STANDARD MEMBERSHIP

Services Distance limits

A 20km round trip distance limit applies in Metro Areas and 50km round trip in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

Minor Repair and Tyre Assistance
Towing (round trip within the specified distances above)
Jump Start and Battery Replacement (however Battery Replacement is at the expense of the member)
Emergency Fuel up to limit of $10
Accident Coordination (this is Insurance and is to be managed by Insurance company. In the even you don’t have insurance or need us to assist you we can organise for a TOW at your expense. This would require payment at the time of commencing to facilitate a service response for you.

PREMIUM MEMBERSHIP

These Services are to be read as additional to the Standard Terms and Conditions. If not noted here then the minimum benefits in Standard Terms are to apply.

Services Distance limits

A 50km round trip distance limit applies in Metro Areas and 100km round trip in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

Minor Repair and Tyre Assistance
Towing (round trip within the specified distances above)
Jump Start and Battery Replacement (however Battery Replacement is at the expense of the member)
Emergency Fuel up to limit of $10
The below inclusions

Accommodation Inclusions

You will need to be more than 100km’s from home and your vehicle must have been off the road in a mechanical workshop and have broken down needing repairs to be entitled to claim for accommodation expenses. You are entitled to accommodation expenses for you and up to four passengers, for a maximum of three (3) nights at $120 including gst per night (a maximum cost of $360) in total. You will be responsible for all meals, telephone call costs and any hotel sundries. You will be required to pay for this and keep your receipts and send these to [email protected] and will be reimbursed within 7 working days.

Rental Car Inclusions

You will need to have your car in a mechanics and the vehicle being off the road having had a mechanical or vehicle malfunction for more than 24 hours to apply to have a rental car. You are able to obtain if this criteria is met, a rental car for you for a maximum of four (4) days at a maximum cost of $90 including GST per day. Rental car entitlements cease once the vehicle has been repaired. The driver/hirer of the rental car will be responsible for all fuel costs, excess kilometre charges, toll fees, insurance waivers, insurance excess and damage claims payable on the rental car.

Alternative Travel Assistance Inclusions

If, following a breakdown, and you are 100km’s from home and the Vehicle cannot be repaired and hotel accommodation or a rental car are not available, We will arrange and provide alternative transport where possible for the you and up to four (4) passengers traveling in the Vehicle to return home or to their intended destination. We would be responsible for maximum cost of $100.00 including GST per person.

Taxi’s and Uber Inclusions

One taxi trip is available to members from the incident location or repairer location to their home address ONLY at the time of the service provision up to a value of $50.

Lock Outs and Key Replacements Inclusions

Where a key has been lost or stolen or has been locked inside the vehicle we will arrange a locksmith to attend your vehicle to gain access up to a maximum limit of $150. Costs associated with the service provided over this limit is at the expense of the member at the time of the service.

Vehicle Recovery Inclusions

365 will assist in the recovery of your vehicle. When your vehicle has been repaired after a breakdown, we can arrange for delivery of the vehicle to your home or intended destination. Alternatively, arrangements can be made for you to return to the repaired vehicle. These costs are at your expense and talk to us about how we can assist you.

Repairer Follow-up Inclusions

In cases where your vehicle has been transported to a dealer or an authorised repair centre after a breakdown, we will work with your repairer to ensure that the vehicle is back on the road as soon as possible. This may mean contacting the Dealer or Repairer and assisting with connecting you to the right person to ensure you are being assisted.
NOTE – Accommodation, Rental Car, Alternative Travel and Taxi and Uber inclusions ONLY apply where you have broken down on the road and we have provided a service to the member on the side of the road.

PREMIUM “PLUS” MEMBERSHIP

These Services are to be read as additional to the Premium Terms and Conditions. If not noted in Premium Plus Cover then the minimum benefits in Premium Terms prevail and in-turn if not covered specifically in Premium Terms and Conditions then coverage is to be read in conjunction with the 365 Standard Membership terms.

Coverage

Trailer to 1.5 tonnes as per our Premium cover automatic inclusion.
Additional attendance distances apply to Premium Plus Cover of Metro 50kms and Regional 250km’s.

Services Distance limits

A 50km distance limit applies in Metro Areas and 250km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

Minor Repair and Tyre Assistance
Towing
Jump Start and Battery Replacement (however Battery Replacement is at the expense of the member)
Emergency Fuel up to limit of $10
The below inclusions

TRAILER “PLUS” MEMBERSHIP

Trailer Plus Cover is a Standard Membership with the addition of Towing for Trailers (Caravans/Boat Trailers and Box Trailers). This is a limited Liability cover and specifically excludes any liability for direct or consequential loss as a result of any goods or boats being carried on the trailers.

Coverage

Trailer to 3.5 tonnes (3.5 tonnes for the Trailer plus 3.5 tonnes for the Vehicle) and no longer than 6 Metres in length and 3 Metres in height.

Services Distance limits

A 20km distance limit applies in Metro Areas and 50km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

Minor Repair and Tyre Assistance
Towing
Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
Emergency Fuel up to limit of $10

MOTORCYCLE MEMBERSHIP

Services Distance limits

A 50km distance limit applies in Metro Areas and 100km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

Minor Repair
Towing
Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
Emergency Fuel up to limit of $10

EMERGENCY MEMBERSHIP

Read our Standard Terms and Conditions

Services Distance limits

Service Types are limited to:

Minor Repair and Tyre Assistance
Towing (round trip within the specified distances above)
Jump Start and Battery Replacement (however Battery Replacement is at the expense of the member)
Emergency Fuel up to limit of $10
Accident Coordination (this is Insurance and is to be managed by Insurance company. In the even you don’t have insurance or need us to assist you we can organise for a TOW at your expense. This would requirement payment at the time of commencing to facilitate a service response for you.

365 REWARDS PROGRAM

365 Assist have collaborated with Ambassador Card (a national rewards company of 20 plus years experience) to offer an exciting list of reward benefits for 365 members. 365 Business Partners whom have opted into the program are able to offer the 365 rewards program to their customers. The program will be named 365 Rewards.

Rewards terms and conditions are under the advice of Ambassador Card and may change at any time. For latest terms and conditions go to: ambassadorcard.com.au/terms-conditions

Shipping and Delivery Policy

The program delivers products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 7-10 business days depending on your location within Australia.

Pricing Policy

All the program prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 20/06/2021. Product prices are regularly updated when price changes are received from our suppliers.

Customer Service Policy

365 Rewards is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

365 Rewards program products and services can't be used in conjunction with any other special concessional, promotional or special offer.

Refund Policy

Please choose carefully. The program does not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. Lost or stolen cards cannot be replaced in line with Australian Consumer Guarantee.

Security Policy

When purchasing from the 365 Rewards program your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding the security policy, please contact our customer support centre [email protected]

Copyright

All content included on The Ambassador Card website, such as text, graphics, logos, button icons, images and software, is the property of The Ambassador Card and is protected by Australian and international copyright laws (unless previously public domain) and are not to be reproduced or distributed for any purpose without written consent of The Ambassador Card. The compilation (meaning the collection, arrangement and assembly) of all content on the site is the exclusive property of The Ambassador Card and is protected by Australian and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited. Copyright 2001-2002 The Ambassador Card. All rights reserved.

Disclaimer

At the time of publication, all establishments listed on the website are active participants in The Ambassador Card Program. The Ambassador Card does not guarantee that the information provided is complete or correct.

The Ambassador Card does not accept any responsibility for loss or damage suffered by any person or body relying directly or indirectly on any information contained within this site.

Any benefit may be withdrawn from the program by the Ambassador Card with removal from the website.

Links to Other Sites

The 365 Rewards terms and conditions only applies to The Ambassador Card website (not www.365roadsideassistance.com.au) and does not apply to any websites from which you may have linked to the website or to any website to which you may link from the website.

The sites that are displayed when searching Ambassador Card establishments are developed by third parties over whom The Ambassador Card has no control.