When the Other Driver Refuses to Share Their Insurance Details

We’ve all made note of the information that we must collect after a car accident - the other driver’s name and contact details, their insurance information, any witness information and details of the accident. But what happens if the other driver simply refuses to share their insurance details with you.

And what happens if you were not at fault?

It can be frustrating, but it can happen that the at fault driver refuses to cooperate after an accident - or it may be a simple case of forgetting to get this information while on scene.

Evidence you need to collect after an accident

We’ve previously shared an extensive list of details to collect after any car accident, here’s a quick overview.

  • The other driver’s details (including their name and contact information, their car information (vehicle registration/model and make), insurance information)
  • Photos of the damage as well as the area where the accident occurred
  • Witness information and statements
  • Any additional notes about the accident and the accident scene
  • Any dashcam footage (your own footage or that of witnesses)

So what happens if you don’t get everything on this list - and what if the other driver refuses (or forgets) to give you their insurance information?

If you are not at fault, this information is critical to your successful insurance claim - our team at Carbiz needs all of this information to ensure that your claim is complete. In short, it’s a legal requirement that the other driver share their insurance details with you (and for you to share your details with them). If asking the other driver for their information doesn’t yield any results due to refusal or aggression, then you have the right to call the police for help - the other option is to make note of their vehicle as well as vehicle registration number and to call the police to report the accident. If it is an emergency, you should always call 000.

And it’s important to remember that if you need help after a car accident then you can give us a call! We’ll help you