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If you’re unfamiliar with accident replacement vehicles, the logistics of not at fault accident claims or how we’ll help you, then read on!

Here are some general questions that we often get asked about our accident replacement cars

What happens if it's not my fault?

The best thing you can do if you were not at fault is to call us immediately from your accident scene. We have a dedicated accident support line where we will be able to help you - from gathering all the information from the accident through to arranging a tow company to meet you. Our friendly team knows what to do! We will also help you with your not at fault insurance claim - making the whole accident recovery process just that much easier. We assist with accident replacement vehicles in Sydney, Brisbane, Melbourne and Adelaide.

How do I know I am entitled to an accident replacement vehicle?

If the other driver was at fault, then you shouldn’t have to be inconvenienced by the accident. There are a few things that we will need to confirm but our friendly team is on hand to help you right away! If you were not at fault and did not claim any fault, there was more than one car involved and you have the at fault driver’s details, then you may be eligible for an accident loan vehicle at no cost. Determining fault is done by the experts, so before you do anything, give us a call.

Who will pay for the accident replacement car?

The at fault driver or their insurance company! While our team at Carbiz will recover rental costs from the at fault party, you may need to assist us in the recovery of the costs, should it be required. You are only responsible for normal car rental terms and conditions, which will include fuel costs, tolls and fines. That’s it!

How do I get my accident replacement car from you?

We deliver your car to a place convenient for you! We can deliver the car directly to you at home, at your work or meet you at the repair shop, making it easy and hassle free.

Need help after a car accident? We’ll help you

If you had to answer this question, what would you say? Are you a good driver? Most of us would say YES, of course! And most of us have been driving frequently for a considerable amount of time - so you must be a good driver, right? Well, turns out that good drivers all have a couple of qualities in common - let us know how you fare.

Knowledge - the know how if something goes wrong

Good drivers all have a good knowledge of what to do in the event of something untoward happening. They’re normally fully educated on how to handle their vehicles, general road safety and safe driving. They’re also aware of what to do in the event of an accident - and how to seek out help after an accident where they were not at fault. 

General driving skill

Good drivers are skilled drivers! Steering, changing gears, handling of your vehicle during suboptimal conditions and accelerating safely and smoothly are all skills of a good driver. There are ways to improve your driving skills - such as taking an advanced driving course or learning how to be a proactive or defensive driver.

Awareness and observation

Good drivers often have the ability to see an accident before it happens - this is because they are always fully aware of their surroundings. Driving with the ability to be aware of what is happening around you at all times will help prevent accidents from happening. While some accidents are unavoidable - especially those where you are not at fault - it’s still a good idea to be fully aware at all times.

Having the right attitude

Being a good driver is more than just skills or knowledge - it’s about having the right mindset before setting off on your journey. Being calm and level headed while driving is incredibly important especially when there are other drivers around. Another important part of having the right attitude is not panicking should something unexpected happen. For instance, being involved in an accident where you are not at fault. Having the right mindset will allow you to remain calm at the accident scene, allowing you to take a moment to get to what you need to - such as sharing your details, taking witness statements and gathering their information as well as taking photos. Being calm will also help you when calling our dedicated accident support line and organising your accident replacement vehicle. And while accidents are scary, unexpected and inconvenient, the team at Carbiz is here to help you through it!

1300 889 256

Has a car accident gotten you down recently? It’s often a time in many people’s lives where they discover which people and companies are there to help - and which ones are not. It’s also a time when people find themselves needing to learn everything that they possibly can about insurance, car accidents, witness statements, claim management, legal requirements etc - the list is endless. And that is only the start, there is a mountain of admin that usually comes with a car accident.

Any accident can be a scary and traumatic experience for most - but there are some accidents that are just minor inconveniences and others that take years to come to grips with. And the steps that you need to follow may differ slightly depending on whether you’ve been in a minor accident vs a major car accident.

A minor accident could be something as simple as a bumper bash - Here are a couple of steps to take after a minor accident:

• Turn off your engine and take a breather. Even a minor accident or bumper bashing can be upsetting to most, especially if it catches you off guard!
• Remember to switch your hazard lights on.
• It’s a good idea to make sure that everyone in your vehicle is ok and then to check on those in the other cars.
• Be sure to move your car out of the way if it’s safe to do so.
• Swap your details with all other drivers involved in the accident and with any witnesses that may have seen the accident.
• Take pictures of the cars and accident scene.
• If no one has been injured and your car is safe to drive, you can drive home.
• Give us a call! We’ll be able to help with your insurance claim management.

More serious accidents can mean that your car is likely unsafe to drive - in this case, it will be important to tow your car. We can help you with contacting a tow company who will help you get your car to the nearest repair facility. And if you were not at fault, we will help you with an accident replacement vehicle!

Details matter - ever been in the situation where you just had to settle with less than what you deserved? This definitely should not be the case in the event of an accident that was not your fault! But what do we mean?

We mean that after an accident that was not your fault, you shouldn’t be inconvenienced. Imagine not being able to run your errands while your car is being repaired - or needing to pay for the damage and losses caused, out of your own pocket! Being not at fault means that you are entitled to a like for like accident replacement vehicle.

Here are a few other details that set us a part in accident replacement vehicles in Australia - not my fault

Similar, like for like, accident replacement vehicles

Clients who have been in an accident that was not their fault (those who qualify for an accident replacement vehicle) will receive a similar car to their own vehicle. So if you drive an automatic SUV, a similar accident replacement vehicle will be delivered to you!

Zero upfront costs

Did you know that if you’re not at fault, then the costs needed for your rental car are covered under your claim against the at fault driver/their insurance company.

We’ll deliver your accident replacement vehicle directly to you!

Our team will deliver your like for like accident replacement vehicle to you! We can meet you at a place that is most convenient to you - such as your home or directly at the repairer. Within hours, you will be driving off in your new rental - it really is that easy.

In need of an accident replacement vehicle in Sydney, Adelaide, Brisbane or even Melbourne? We’ll help you!

1300 889 256

For too long, the process of hiring a car has been long, difficult and generally inconvenient. The most difficult hurdle to any car rental has been going to collect and return the car. Let alone hiring a rental after a car accident that wasn’t even your fault - that’s where Carbiz can help you!

So what makes our process so much simpler?

Our team has taken the time to figure out ways to make things easier for you. We understand that you’re busy, here are just a few things that we do to save you time!

• Easy, simple and quick to fill out paperwork

  Paperwork that won’t have you writing for days!

• 24/7 service

  We are on hand at all times to help you with your car accident, accident replacement vehicle or general support. Just give us a call on our dedicated accident support line. Our team offers accident replacement vehicles in Brisbane, Sydney,Melbourne and Adelaide.

• Local accident support line

  You read right! Our team is based here, locally and ready to help you.

• Amazing customer service

  Our team prides themselves on providing you with amazing customer service, every time. We’re here to help you.

• Like for like replacement vehicles

  If you’re not at fault, then you don’t deserve to be inconvenienced and out of pocket. Did you know that if you’re not at fault, then you’re entitled to hire a similar vehicle to the one you own? The costs are covered in your claim - ask us to find out more!

Accident replacement vehicles are rentals that can help you after a car accident. Our team at Carbiz is here to assist you at every step of the way, including dropping your rental car off at a location that is convenient for you.

In need of an accident replacement vehicle in Sydney? We’ll help you!

Car accidents, or even just the thought of a potential car accident, can frighten or cause worry about possible injury - we all have those moments of fear. This fear can help you make the best decisions about how to handle your own injuries if they happen as a result of a car accident. And this preplanning can help you to be sure that you will be taken care of if something happens. If you haven’t already put together a plan of what you would do in a car accident, then this one's for you!

Some questions to ask yourself - and to keep in mind should the worst ever occur.

Who will be driving your car? Who will be driving the other car? Will there be witnesses to the accident?

Of course, if you believe that you are not at fault for the accident, you will want to see records of the other driver's behaviour - be sure to reach out to witnesses around the accident scene. Even better - install a dashcam before any accidents happen! If you are not at fault, then call our team at Carbiz as soon as possible. 

Who will help you secure an accident replacement vehicle and manage your accident claim? 

This is such a great question to ask yourself! Who will help you if you were not at fault? With so many more cars on the road, it’s very likely that an accident will occur at some point - and you may not even be at fault! Save our number onto your phone now - 1300 889 256 - That way you’re able to call us immediately following an accident. If you’re thinking that this was “not my fault” then give us a call - our team is here to help you. We offer accident replacement vehicles in Sydney, Brisbane, Melbourne and Adelaide.

How are you feeling physically, emotionally, and socially? 

For many people who are involved in a car accident, the event can cause mental trauma, as well as physical trauma. If you are injured, it may be difficult to find any kind of routine physical activity, let alone a social life.

How are you planning to pick up the children if you are involved in an accident, or even run errands? 

Let’s be honest - cars get damaged in accidents. Even minor accidents can leave your car in the repair shop for weeks. And many of us are so dependent on our cars to get to work, pick up our kids or just to run simple errands like picking up a few groceries. An accident replacement vehicle may be your only option for getting back to normal life. 

Do you have a way to get home after your accident? If you are unable to move your vehicle after the accident, you may need a tow truck to get you to a repair shop. Did you know that Carbiz can help you with this as well?

Car accidents have a wide array of devastating effects. They not only directly affect the vehicles of those involved, but they also directly affect their friends and families. The long-term effects of vehicle accidents on anyone can be devastating and devastating for their social lives. But there are things you can do to guard yourself against such unfortunate accidents.

Car accidents can be complicated - sometimes it’s more than one driver who is at fault for the accident. What happens in this situation?
There is one driver who is at fault - and it was not you
In this case it’s generally a simple open and close case - the driver at fault will be liable for the costs associated with the accident, such as the cost of damage repair, cost of accident replacement car hire and cost of towing.

What happens if you are partly at fault?
Sometimes, more than one driver is at fault. This can happen, for instance, if you and another driver hit each other while simultaneously changing lanes. Depending on the exact circumstance and the evidence that you are able to provide, it may be proven that you are both deemed negligent. Determining the extent of ‘contributory negligence’ is subjective and dependent on the evidence - this is where the experts in this field can help you. Depending on how your negotiation goes, you will be liable for a percentage-of-fault split that is mutually agreed upon. All costs are then proportionately split between you and the other driver.

How to handle an accident that was not your fault?
As inconvenient as accidents are, you are in good hands with the team at Carbiz. As the driver who is not at fault, we’ll help you. It’s best to call us as soon as possible on our dedicated accident support line - we’ll be able to help you on the scene as well as organise towing of your damaged vehicle to the repair shop. We will even meet you there with your like for like accident replacement vehicle - yes it is that simple! If you aren’t at fault, then you shouldn't be left out of pocket or inconvenienced.

Call our team, we’ll help you 📞1300 889 256

Have you ever had an accident and been faced with a large insurance excess bill at the end of it? Here’s a bit more about your car insurance excess.
Car insurance excess is the fixed amount you pay towards your accident claim - this amount is set out in your insurance certificate. Depending on the type of incident and your insurance terms, you could be liable to pay more than one excess.
Some examples of types of excess include your basic excess and driver age excess, amongst others. Basic excess would be the minimum amount you’d be required to pay if you put through an insurance claim where you’re at fault. The actual amount of your basic excess will depend on the state or territory and your specific premium.
So what's the purpose of your insurance excess?
Your car insurance excess is designed to eliminate small claims with high administrative cost relative to the cost of the claim - or rather, to eliminate smaller claims. Paying an excess relates to each and every incident that results in an insurance claim.
Car excess is usually paid in one lump sum - and not in instalments. It’s important to keep this in mind!
It matters who was at fault!
You won’t have to pay an excess if the accident is deemed a no-fault accident. Not at fault and need help? Contact our team as soon as possible!
Not sure who was at fault?
Before making your claim, it’s important to have a clear understanding of who was at fault. This is sometimes not clear and help is needed. Working with Carbiz, we can help you with your claim. As the driver involved in the accident, you will need to provide enough evidence from your car accident. Evidence includes the other driver’s details, photos from the accident scene, witness statements as well as gathering a few other important details. We’ve outlined these in a previous post.