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The team at Carbiz specialises in accident replacement cars – but do you know what you can expect if you have been in a not at fault car accident?
Accident management dedicated 1800 support phone line
We offer a dedicated support line with 24/7 support, meaning you can call us as soon as possible after your car accident.

Accident management

From the moment you have a car accident, our team is there to support you. End to end management – from the accident scene, managing your car insurance claim all the way to dropping off your newly repaired car.

Car replacement rentals and car hire in Sydney

We have a large fleet of accident replacement vehicles – making your life easier. We will get you back on the road as quickly as possible, with a like for like hire car. Not my fault drivers may be eligible for an accident replacement car with the costs covered by the at fault driver.

Insurance claim management

Our team will ensure your insurance claim is handled correctly – Our aim is to make sure YOU get the best deal, not the insurer.
Pick up and delivery of your vehicle to and from the repair workshop within the greater Sydney area
Our team will make delivery of your accident replacement car directly to you and arrange delivery of your car to and from the repairer.

“Never met such an efficient, accidental car rental company. I Contacted Right 2 Drive with my scenario and advised me I will get a call back, but never did. Carbiz on the other hand gave me a ring when I was in need of a car after an insurance battle I was going through for months! Triffon did an amazing job with helping me and ensuring my car was going to get repaired and providing me with rental in the meantime. Picked up my car a week later. Thank you Triffon and the team at Carbiz for all your help. Would highly recommend them, you will be in good hands.”

– Mohammed A

Something as simple as not giving way could cause an accident - in moments you could be stuck with a massive headache, a lengthy insurance claim process and perhaps the possibility of being without a car for a good couple of weeks. However, this shouldn't be the case if the car accident was not your fault!

Not my fault car accidents happen, here are the most common ones explained.

Being rear ended - nose to tail collision

Imagine getting rear-ended by another driver while stationary. If someone collides into the back of your car, they will almost always be considered at fault.

Failure to give way

Impatience and a lack of spatial judgement can lead to these types of accidents - remember to be kinder to motorists around you and give way.

Colliding with a stationary object

Driving while distracted can often lead to this type of car accident. Stationary objects could include parked vehicles - remember to always be vigilant while driving!

Not my fault accidents can be any one of these types of accidents - and can leave you wondering what to do next. Something as simple as sitting in your parked car can lead to an accident - leading to the at fault driver being responsible for all costs as a result.

As the not at fault driver, you may have a claim - but there are steps you need to follow to ensure your insurance claim will be accepted. The easiest step is to contact Carbiz as soon as possible, and we will guide you through the steps as well as ensure that your damaged car is delivered to the repair yard and set you up with an accident replacement car to drive.

Has an accident ever left you without a car to drive? If you’ve ever hired a car then you probably know the stress of choosing which car category to select - or worrying about the cost associated with every passing day!

At Carbiz, we make sure that as the not at fault driver, you are covered with a like for like hire car while you wait for your car to be repaired - why? There are many reasons, here are a few.

Time needed to get used to things

The adjustment period that's needed to get used to a different vehicle is often overlooked - but it’s incredibly important to feel comfortable in your accident replacement vehicle. Not only for safety, but also to have a sense of ease in an otherwise stressful situation.

Having a different car that just doesn’t meet your needs

Downsizing in your hire car often means losing out on valuable space - space that you might generally be used to. Imagine going grocery shopping for a family of 6 in a car without any space! Don’t get stuck with an accident replacement vehicle that just won’t work for you.

A car that gives you driving anxiety

We want you to feel confident when driving your accident replacement vehicle - in a car that you are unfamiliar with, you will be more likely to get into another accident! A lack of confidence while driving is a key factor in many accidents.

Our team, based in the greater Sydney area is focused on getting you back on the road as quickly as possible.

If you are in need of an accident replacement vehicle then contact Carbiz today! We’ll help you.

Have you ever wondered what would happen if you were in a car accident - not my fault! - and you didn’t have car insurance at that exact moment? It's a daunting thought - the time, repair expenses, having no car for an unknown amount of time - the stress of it all! 

If you don’t have car insurance, you are probably wondering what on earth you would do in the event of a not at fault car accident?

But there is hope! There are steps that you can follow in this event. The team at Carbiz are experts in handling not at fault car accident insurance claims, we’ll help you. You have the right to drive after an accident that is deemed not your fault, and our goal is to get you back on the road as quickly as possible.

So if someone has hit you - what are your rights?

Even if you are without car insurance following an accident, if you are deemed to be not at fault, you are entitled to compensation if the other driver was found to be at fault. Don’t get stuck with the expenses after a not my fault accident.

Here are a few things you can do if it was not your fault.

Send a letter of demand

Not my fault drivers can send a letter of demand with independent estimates for repair work on any damages to your property.

The at fault driver has a couple of options - such as going through their own insurance if they are insured. They can also choose or decide to cover the costs for the repair work using their own money.

Get a lawyer involved and more forward with legal proceedings

If the at fault driver ignores your letter of demand, you do have the option to bring a lawyer on board to assist you. If the amount you are seeking is less than $15000, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) to seek your compensation.

It’s often a tough question that gets asked! Should you make that claim after a car accident? If you were not at fault or in a not my fault car accident, it's important to consider if liability (or fault) is easy and unequivocally determined. Why? Fault determines who is left with the bill at the end of the day - and the costs can include everything from the damage to the vehicles after the car accident through to lost income.
Often there is a fear of failing at making a claim - but you have the right to drive in a not at fault accident. There are a few courses of action that you can take that don’t involve making a claim - these can be lengthy. While on the other side of the coin, many fear that the potential impact that making an insurance claim will have on their profile.
And there are instances where the damage can seem so minor - that it may seem to be too much effort to go into the effort of it. But where can this leave you?
If you don’t have comprehensive insurance - which usually will cover all forms of damage, even if it was your fault - your insurer will conduct an investigation to determine fault. The not at fault driver may then be entitled to claim under third party property cover. However, there are usually terms stipulated in each insurance policy with regards to this - be sure to carefully refer back to your policy to understand these.

What do we recommend?

Not my fault or not at fault accidents happen - and they can be incredibly inconvenient. But if you are not at fault, it's important to follow these steps immediately following the accident - these will help with your claim. We’ll take it from there!

• Report the car accident as soon as possible, call the Carbiz team on our accident support line.
• Exchange details with the other drivers involved.
• Collect evidence while on the accident scene.
• All evidence collected will be used in processing your car accident insurance claim. Evidence of your car accident can include photos of the vehicles involved, details of witnesses as well as any of their statements, details of vehicle ownership, driver histories. Make as many notes as possible
• Always be honest

Perhaps you’ve already had an accident and were not at fault - or maybe you are trying to find out more about accident replacement cars just in case. Not my fault car accidents happen - here’s what you should know!
Are you entitled to an accident replacement car?
Hire cars to keep you on the road after an accident are often a luxury add-on feature to your insurance policy - many people choose not to pay extra for an accident replacement car. However, if you are in an accident and are not at fault, then you could be eligible for the costs to be covered by the at fault driver (or by their insurance).
Who will pay for my hire car after an accident that was not my fault?
The invoice for the costs will be sent to the driver who was determined to be at fault in the car accident - it is important that you provide all of the correct details of the driver who was at fault so that the team at Carbiz is able to assist you with your claim.
What is being done to ensure the safety of clients during the COVID-19 pandemic?
The team at Carbiz has implemented measures to ensure the safety of our clients during this time. Some of the measures we have implemented include a zero touch policy. Allowing us to not only deliver the car to your home, office or repairer but also to deliver your damaged car where necessary. We also ensure that every vehicle is thoroughly cleaned prior to delivery. 
When should I call after an accident?
It’s important to call the team at Carbiz as soon as possible! We’ll help you with everything from ensuring delivery of your damaged vehicle to the repair yard through to assisting you with an accident replacement car. We will help you with your insurance claim all the way until we deliver your newly repaired vehicle back to you!

Not my fault? As frustrating as this can be, there is a claim process that you can follow - and we can help. Here are a few things that you need to be aware of for a not at fault car accident.
Liability - or who caused the accident - is really important. Whoever is deemed as responsible will be responsible for the bill. So what happens if you are not at fault? 
First thing’s first - it’s important to make sure you follow a few simple steps at the accident scene, as with all insurance claims, documentation is needed to make an assessment.

• Directly following your car accident, check that everyone is ok.
• If anyone is injured, call emergency services as quickly as possible.
• Remain calm and swap details with the at fault driver as well as with all drivers of other vehicles who were involved.
• Remember to record all evidence while on scene
• Call Carbiz as soon as possible and report the car accident 

Carbiz will work on your behalf, ensuring that your claim is processed correctly. 
Some of the steps that you could follow when not at fault include:
Issuing a letter of demand
If you are sure that it was not your fault, you can send a letter requesting that the other driver pays for the damage repairs and any other losses that you incurred due to the accident. It is important to attach quotes for the repair work as well as a timeframe for response to your letter.
Contact their insurer directly
Should the at fault driver not get back to you, you should inform their insurer about the accident as well as the facts thereof - they will then make an independent determination of who is at fault.

Have you ever considered what you would do without a car for an extended period of time? It’s something to think about - your car is your lifeline to getting around, grocery runs and school pickups, the most efficient way to get to and from work - would you manage if you were suddenly left without your car? Have you ever thought about the process of securing a hire car in Sydney?
Not my fault car accidents would do just this! With so many cars on the road, it’s no wonder there are so many more accidents. And you may be involved in a bumper basher that you had no hand in causing! 
In Australia, we are fortunate enough to have cover for this type of occurrence - if you have been involved in a car accident where you have been determined to be not at fault, then you may be entitled to a hire car. How? you may ask. 
It’s really simple - in any car accident, the at fault driver will be found liable for the costs incurred by the other (not at fault) drivers. These costs can include a variety of things, one of them being a hire car. 
The process to get an accident replacement car after an accident is actually a very simple process. All we need are the accident details, the at-fault driver’s details and any supporting documentation. Our experienced, friendly team will assess your claim as quickly as possible -  usually on the spot.

How do you know if you are eligible?

If you’ve been in an accident and it wasn’t your fault, then you may have a claim. There must be at least two cars involved and you must have the details of the at-fault party. Then you may be eligible for a rental replacement car with the costs covered by the other party.
If you qualify for a car with Carbiz, you will not be liable for the rental costs provided you assist us in the recovery of costs from the at-fault party and act in accordance with our terms and conditions.
Don’t let an accident stop you from carrying on with your daily life - especially not my fault car accidents! Contact the team today to find out how we can help you. Currently Carbiz services the greater Sydney area.