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Have you ever been in an accident where you were not at fault? If you have been in a not my fault or not at fault accident, then contact us today - the Carbiz team will help you. Our team is currently servicing the greater Sydney area.
Was your accident in the greater Sydney area? We can help! Contact the Carbiz team as soon as possible.
After the dust of your not at fault car accident has settled, there will probably be a string of questions that come to mind - how long will it take to repair your car, who will pay expenses and most importantly - how will you get to and from work.
Car hire after an accident is our speciality - At Carbiz, we offer accident replacement vehicles that are similar to your own car, and if you are not at fault in your car accident, we are also on hand to assist in the recovery of the costs involved.
Accident replacement cars or accident loan cars are a necessity to cover you until your car is repaired. Our team understands that you are very busy - with work, with life, with school runs - you don’t have time to try and figure out car hire as well! So when you are in a not at fault or not my fault accident, it's essential to call us as soon as possible.
Did you know that it is vital to ensure proper evidence is collected on scene, and to make sure that the proper procedure is followed? Here are some of the things that you need to do right after a car accident

1. Directly following your accident, it's important to remain calm - whether it was your fault or the other driver’s fault. Report the car accident as soon as possible.
2. Exchange details with the other driver(s) involved.
3. Collect evidence while on the accident scene.
4. All evidence collected will be used in processing your car accident insurance claim. Evidence of your car accident can include photos of the vehicles involved, details of witnesses as well as any of their statements, details of vehicle ownership, driver histories. Make as many notes as possible.
5. Always be honest
6. Work with the experts from the beginning - The Carbiz team can help you with managing your insurance claim, securing car hire in Sydney and getting your car to and from the repair workshop.

Have you ever heard of accident management and wondered what that meant? Perhaps you’ve been in a car accident and were not at fault - did you have someone to help you through all of the admin and time consuming activities associated with getting back on the road?
Firstly - let’s quickly discuss what it means to be in a “not my fault” or “not at fault” accident - if you were in a car accident where someone drove into you or caused the accident itself, then you were the not at fault driver. The other driver is the at fault driver, and is liable for the costs incurred (either personally or via his own insurance). Determining fault in a car accident is often tricky - so we’d always suggest letting the experts help you out.
Have you been in an accident and were not at fault? As frustrating as car accidents can be, if you were not at fault then we can help you.
Accident management services include a range of services designed to make your life a whole lot easier in the event of an accident. These services include

• A dedicated accident support line. Carbiz has you covered - if you are in an accident, call our dedicated accident support line. Our team, based in Sydney, will be able to guide and assist you, ensuring your safety and well being.
• Simple online claim form. We’ve simplified the process as we know that as busy people, you don’t have time to deal with complicated admin
• We offer a large car fleet ensuring that your accident replacement vehicle is a car that meets your expectations. Get a hire car that is similar to your own.
• Delivery of your vehicle to you. From the accident scene to the repair workshop or from the repair workshop directly delivered to you. Who has time to deal with arranging pick up and drop off - this is another way we try to make your life easier.
• Carbiz helps provision an accident replacement vehicle while your car is being repaired.
• Car insurance claim management. Our team of accident management experts will manage your insurance claim - leave the admin to us.

Not at fault car hire in Sydney doesn’t need to be difficult. Our team is ready to assist you from the moment you call us. From car insurance claim management to provision of an accident replacement car or car hire while you wait for your car to be repaired.
Let Carbiz handle things for you - we offer full service end-to-end accident management. Our team services the greater Sydney area.

Car accidents often cost a lot - in repairs, in time, the list goes on. Determining who was at fault is a big deal - as they (or their insurance company) will be liable.
Not my fault or not at fault accidents happen - and it’s important to remain calm and contact the team at Carbiz as soon as possible. We are experts in accident management services, accident replacement vehicles and handling your insurance claims on your behalf.
Here are a few things that you should never do after an accident - what you do after an accident can potentially have serious health, financial and legal consequences.

Never flee the accident scene

Did you know that it's a legal requirement for anyone who is involved in a car accident to stay at the accident scene and to provide their details (name, registration details and contact details) to the other people involved.

Don’t leave your car in the road

If you are able to move your car out of the way of other road users, such as just to the side of the road, then it’s best to do this. If you aren’t able to drive your car, be sure to put your hazards on or use your reflective triangle to warn other motorists of the accident scene.

Never interfere with the car accident scene

In the event of a serious accident leading to injury or even death, it’s important to not make any adjustments to your vehicle or to the accident scene - this includes not moving any debris that is lying in the road.

Never listen to bad advice

Car accidents can be overwhelming - you may even be in shock. Unfortunately people may try to take advantage of you and your situation - such as towing your vehicle to a repair yard that is not favourable to you.
Be sure to call Carbiz as soon as possible - we’ll help you with making all of the necessary arrangements and making sure your insurance claim is processed correctly.

No two car accidents will be the same - but the trauma of any car accident can be very similar. In mere seconds, your life will change.

Imagine patiently waiting at a red traffic light, not letting Sydney traffic get you down, when all of a sudden - an unexpected BANG, an impact from behind. Whiplash is likely - you take a moment to assess if everyone in your car, and theirs, is ok.

And now you’re left with an accident, not at fault. What should you do? 

The first thing to do after any car accident is to contact Carbiz on our accident support line - we’ll help you. Currently, our expert team operates in the greater Sydney area. We've also put together an FAQ page answering all of your questions!

If you didn’t get the chance to at the accident scene, then contact us as soon as possible!

Not my fault or Not at fault accidents happen - we will be there to help you from the moment of impact, handling of your insurance claim, organising car hire or an accident replacement vehicle for you and delivery of your car to the repair workshop.

We’ve put together a few tips to make sure your car insurance claim is successful. Our expertise in handling car accident insurance claims will help you get the best deal - not your insurer.

• Directly following your accident, it's important to remain calm - whether it was your fault or the other drivers' fault.
• Report the car accident as soon as possible
• Exchange details with the other drivers involved
• Collect evidence while on the accident scene

All evidence collected will be used in processing your car accident insurance claim. Evidence of your car accident can include photos of the vehicles involved, details of witnesses as well as any of their statements, details of vehicle ownership, driver histories. Make as many notes as possible

Work with us from the beginning - the Carbiz team can help you with managing your insurance claim, securing car hire in Sydney and getting your car to and from the repair workshop.

Not my fault or Not at fault accidents shouldn’t leave you without a car and unable to continue going about your daily life - did you know that in Sydney you have the right to drive? This means that you could be eligible for car hire or an accident replacement vehicle at no charge to yourself. Contact us to find out more!

Accidents are often over within seconds - what can feel like ages in the moment actually only lasts a couple of seconds. And the emotional toll that accidents can take on you can extend to months, even years, after the fact.
Not to mention the admin after that split second moment. Now compound all of this and you have a recipe for frustration, anguish and a fair amount of exhaustion.
Accident management services may be the ticket - a service to handle all the steps from the moment of impact, through to the handling of the insurance claims - and even organising an accident replacement vehicle for you while you are waiting for your car to be repaired.
Sounds incredible right? There are even more benefits when working directly with Carbiz after an accident

1. Was the accident not-your-fault? Then you could qualify for an accident replacement vehicle at no cost to yourself.
2. Carbiz will help you secure a similar type of accident loan vehicle to your (now damaged) car, meaning that you don’t have to be inconvenienced by a sub-par replacement rental.
3. Carbiz offers 24/7 support with a dedicated 1800 accident support line.
4. Not able to collect your car from the repair workshop? No problem! Carbiz ensures that your vehicle is delivered directly to you.

We recently helped Michaela Kim after an accident and a sub-par loan car - Our team quickly assisted in providing a smooth resolution and an accident replacement car that met their needs.

I had a not my fault accident and the given loan car from the other party's insurance company was at a lower level.Carbiz resolved this issue very smoothly and provided a similar type of loan car which I have used for 5 weeks.
I strongly recommend this company. Thank you

- Michaela Kim

Carbiz - we’ll help you. Contact us as soon as you’ve been involved in an accident.

A car accident can be such an emotionally upsetting time - especially if you were not at fault! Let’s not even mention everything that you need to get sorted  - from your car insurance claim process, to who pays for damages and of course, getting your car fixed at a reputable panel beater.

We’ve put together a list of things that you should look out for when looking for a panel beater. The Carbiz team has built up an extensive and reputable network to assist you from the accident scene all the way until we drop off your newly repaired vehicle - contact us first!

• A good reputation

  Let’s face it - reputation matters. It’s important to find out more about the prospective panel beaters before getting any repair work done. At Carbiz, we have an extensive network of reputable businesses - that will ensure that your car gets the best treatment! Together with a great reputation, it’s important to find out more from a prospective repairer - such as how long it will take to fix the damage or if they are familiar with your type of vehicle. Using a reputable repair workshop will also help with your insurance claim process.

• The work environment

  A clean and professional work environment is important to achieving a professional finish to your repair work. How the equipment is laid out or how modern the equipment should also be considered.

• What type of parts they use to repair vehicles with

  Cheap panel beater quotes seem great at first - but have you considered that perhaps they are using non-genuine aftermarket replacement parts or poor workmanship practices? Consider the safety impacts of using parts that don’t come with a quality guarantee.

• Workmanship guarantees

  Will your repair come with any guarantees on the work that has been done? This is an important question to ask - you will also need to find out if your insurer has any preferred repair workshops or indications prior to committing.

Not at fault in an accident or not, our team at Carbiz takes pride in ensuring the entire accident management process is taken care of - from helping at the accident scene, managing your insurance claim process and getting your vehicle taken to a reputable repair workshop or panel beater.

Amazing customer service, called back when they said they would, delivered me a loan car when they said they would.

Very helpful service when you have been stranded and inconvenienced without your car when you're involved in an accident and it's not your fault. Carbiz is the place to call.

This is one of our recent reviews from a client who was stranded and inconvenienced due to a car accident. Our team at Carbiz, located in the general Sydney area, is here to assist you at one of the most stressful times.

What does your right to drive mean? Were you in an accident that was not your fault?

Not at-fault accidents can be daunting - the unexpected costs, the potential legal fights coming your way, the insurance claims process, the time needed for all the admin and to get your car to and from the panel beaters.

But did you know that if you’re not at fault in a multi-vehicle accident, you may be eligible for rental replacement vehicle costs to be covered by the at-fault party?

It's Your Right to Drive an Accident Replacement Vehicle

At Carbiz, we have built up an incredible network to help you every step of the way, from on-the-scene assistance through to your recovery claim. Carbiz specialises in accident management services and accident replacement vehicles within the Sydney area.

Customer service is our top priority - if you have an accident, all you have to do is contact our team at Carbiz as soon as possible. Our job is to help you from the accident scene to the time we drop off your newly repaired car! With constant communication through the full process, you are able to relax and get on with your normal daily life without interruption and additional stress.

Let’s face it - car accidents are stressful, time consuming and often, very emotional. From the shock of the car crash, to the admin that comes along with car insurance claims. Not to mention finding an accident replacement vehicle to suit your needs - all within your budget. And being an unexpected event, do we ever really do proper research?

Carbiz Assist has developed a streamlined and efficient process to assist you in this time of need - car accidents shouldn’t be so draining, especially if you are not at fault! Our main focus is getting you back on the Sydney road as quickly as possible, providing you with a hire car that matches your now-damaged car, sorting out your insurance claim and working with the at fault party to cover costs - we thrive in providing car accident management services and have built up a network like no other.

So what should you do in the event of a car accident if you were not at fault? Here are a few simple steps - the Carbiz Assist team is skilled in handling these on your behalf.

• Immediately following a car accident, it’s important to remain as calm as possible,
• If no one is injured and you are able to, it's important to move off of the road for safety.
• Document the accident scene by collecting evidence and taking photos. A few key pieces of information you need from the other drivers include their name, surname, address, insurance company, registration details and details of the vehicle owner (especially if this is a different person to the driver).
• Take note of the time of the accident, where it happened, and what the traffic, lighting and weather conditions were.
• If anyone refuses to provide their details, call the police to assist you.
• It’s important to report your car accident within 24 hours, so if there were no police on scene you will have to visit your local police station to do this.
• If your car can no longer drive and needs to be towed, you will need to contact a tow company and stay on scene until they arrive. It’s a great idea to keep the details of a trusted and reputable towing company saved as a contact on your phone - even better, contact Carbiz Assist as soon as possible and let us help you.

Not sure who is at fault? Be sure to get all the details of all the drivers and cars involved, take pictures and document everything. Contact Carbiz Assist as soon as possible, our team of experts will be able to assist you in determining who is at fault and what the next steps are.